Clinician Education Specialist

Ambience Healthcare • San Francisco, CA

5d • $125,000 - $190,000 • Remote

About The Position

As a Clinician Education Specialist, you will own the onboarding experience for clinicians across Ambience's growing customer base. This is a high-impact role focused on ensuring every clinician who adopts Ambience's AI-powered solutions feels confident, supported, and successful from day one. You will be responsible for delivering seamless onboarding experiences, continuously improving the processes and tools that power them, and partnering closely with Clinical Success Managers and enterprise teams to drive rapid activation and long-term adoption. Clinician Education Specialists operate at the intersection of clinical empathy and operational excellence building scalable onboarding systems while never losing sight of the individual clinician experience.

Requirements

• You have 3–5 years of experience in onboarding, training, customer success, or clinician education, preferably within healthcare, healthcare SaaS, or health tech
• You have a demonstrated track record of supporting clinicians or other technical end users through product adoption, with measurable outcomes in satisfaction and activation
• You are a skilled facilitator who can run both group and individual onboarding sessions, meeting clinicians where they are and helping them reach confidence quickly
• You translate complex workflows into simple, actionable guidance and you adjust your communication style based on who's in the room
• You are organized and operationally sharp, able to manage multiple onboarding workstreams simultaneously without letting details slip
• You are a proactive process improver who doesn't wait to be asked. You spot inefficiencies, propose solutions, and follow through on implementation
• You are comfortable experimenting with new tools and approaches, and you get excited about finding smarter, more scalable ways to deliver great onboarding
• You thrive in cross-functional environments and build strong working relationships with Customer Success, Implementation, and clinical teams
• You are highly collaborative, low-ego, and motivated by the success of the clinicians and teams you support
• You are comfortable operating in a fast-moving, high-growth startup environment where processes are still being built and your contributions directly shape how the function scales

Responsibilities

• Own the end-to-end clinician onboarding experience, from session delivery through activation, driving >90% clinician satisfaction and >70% activation within 14 days of onboarding
• Facilitate high-quality group and individual onboarding sessions that help clinicians feel immediately confident and ready to use Ambience independently
• Partner closely with Clinical Success Managers and enterprise leads to align onboarding approaches with real-world clinical workflows and health system-specific needs
• Identify and implement at least three onboarding workflow improvements per quarter, using clinician and internal feedback to continuously raise the bar
• Own and maintain all clinician-facing onboarding materials including guides, videos, FAQs, and the knowledge base ensuring content stays current with product releases and workflow changes
• Manage onboarding tools and scheduling infrastructure (e.g., Zoom Events) with zero tolerance for operational failures, ensuring every session runs flawlessly
• Introduce at least one new automation, efficiency improvement, or innovative tool every six months to improve the onboarding experience and reduce manual burden
• Support at least two enterprise workflow coaching or expansion initiatives per quarter, contributing tailored onboarding plans and scalable clinician success strategies
• Maintain clear documentation of onboarding plans, process improvements, and outcomes to enable repeatable, scalable clinician success as Ambience grows

Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents
• 401(k) with a company match of up to 3% of base salary
• A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based.
• Parental leave to support your family needs
• Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
• Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed