Clinical Trainer

Summit Health CityMD•Atlanta, GA

About The Position

At VillageMD, we're looking for a Clinical Trainer to help us transform the way primary care is delivered and how patients are served. As a national leader at the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipped with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practice and consistent results. We’re creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven, and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning. Could this be you? As an integral member of the VillageMD team, you will enable our ability to deliver and execute role-based onboarding and training initiatives for clinical staff and providers at Village MD. The Clinical Trainer , will provide training and at the elbow support of new team members using a consistent approach and standard of care. In addition, you will partner with operational/clinical leaders to plan, develop, implement, and evaluate regional-specific training standards for the Georgia Market . You will work closely with business partners to appropriately deliver, evaluate, and refine our programs with a focus on quality and speed to productivity. This role includes 50% travel between locations within the Metro Atlanta area .

Requirements

The ability to travel, when requested/needed, to meet patient and provider needs in our service area
Knowledge and experience applying adult learning principles to design, implement and deliver learning solutions.
Instructional design and curriculum development skills.
Proficiency in conducting needs assessments and analyzing training data.
Strong attention to detail and ability to create engaging and effective training materials.
Must be able to manage multiple tasks/projects simultaneously within flexible time frames .
A high level of personal accountability and ability to work independently.
Ability to be flexible in an ambiguous and dynamic environment.
Strong communication and relationship skills with demonstrated success training new team members on the required clinical workflows, processes, and clinical practices to integrate successfully.
Comfort with data can leverage reporting and metrics to evaluate the efficacy of training and support approaches, as well as identify skills gaps.
Ability to build and maintain strong relationships with clinical and non-clinical staff in their use of the EMR to advance workflows to optimal efficiency that reflects best practices set by the Clinical Operations team.
Experience to drive change.
3+ years of learning and development experience; building of role-based curriculums
2+ years of experience developing and implementing successful, enterprise-wide organizational learning and development programs, preferably in a healthcare, biotech, or pharma environment.
2+ years of experience in instructional design/course development
Minimum 3 years of EMR experience (Athena experience strongly preferred)
Appropriate working knowledge of the Microsoft Suite of products, specifically Outlook, Word, Excel, and PowerPoint

Nice To Haves

Bachelor’s degree in organizational development, business, education, or related field preferred or 3 years of healthcare/training experience

Responsibilities

Facilitating in-person and virtual based courses and programs, for all staff and management team members.
Provide coaching and feedback during and after training programs as well as throughout the initial 90-day review period to new staff members.
Conduct training needs assessments to identify skill gaps and training requirements within the organization.
Assist in designing and developing creative, high-quality, interactive ILT (Instructor Lead Training) and VILT (Virtually Instructor Led Training) experiences.
Manage the creation and implementation of agendas and lesson plans, facilitator presentations and guides, participant workbooks, practical activities, handouts, scheduling and coordination and post-training evaluations.
Analyze and assess learning and development needs within a specific region/role and evaluate and enhance course content and materials, based on objective data and through various feedback channels.
Understand workflow, policies, and procedures related to clinical and non-clinical associates and work with Subject Matter Experts to ensure the most current information is being conveyed.
Complies with policies and procedures regarding EMR change management for configuration updates and tracking.
Participates in Super User Community and must maintain certification.
Acting as a role model of culture; demonstrating professionalism in all providers, patient, and team member interactions; a true ambassador for the Village Medical brand.