Clinical Team Leader, Home Team

Capital Caring•Aldie, VA

22h

About The Position

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Clinical Team Leader (CTL) is responsible for the daily clinical coordination and support of staff providing hospice care to the patient/family unit as indicated in the plan of care. Provides and manages direct care to patients.

Requirements

Current license as RN in the state where the employee will be working
Minimum of two (2) years’ nursing experience
Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
Certification from HPNA obtained within two (2) years of taking the position
Mobile Driver - Valid driver’s license and automobile insurance per Company policy
Reliable transportation to meet visit schedule
Excellent critical decision making and problem solving skills
Ability to use equipment with visual and auditory mechanisms
Ability to effectively communicate in English
Flexible schedule to meet the needs of patients
Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area the Company serves
Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023
Satisfactorily complete competency requirements for this position.
Represent the Company professionally at all times through care delivered and/or services provided to all clients.
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe the Company's health, safety and security practices.
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
Use resources in a fiscally responsible manner.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the organizational, departmental and individual levels.
Improve own professional knowledge and skill level.
Advance electronic media skills.
Support Company research and educational activities.
Share expertise with co-workers both formally and informally.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Express thoughts and ideas clearly. Adapt communication style to fit audience.
Originate action to achieve goals.
Identify with and accept the problems and responsibilities of management.
Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.
Use appropriate interpersonal styles and methods in guiding others.
Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.
see; hear; talk; walk; use hands to finger, handle or feel.
stand; sit; reach with hands/arms; lift; bend; balance.

Responsibilities

Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
Coordinates employees and patient care to ensure that the needs of the patient and family are met using best standards of practice and in an efficient manner.
Recommends alternate approaches to patient care as indicated while ensuring that policies and procedures are followed.
Provides education to IDG members regarding symptom control, case management, Company, community and financial resources guided by Policy and Procedure.
Enhances the clinical practice of IDG staff by performing as a role model, mentor, instructor and resource person. Acts as primary clinical resource for clinical staff.
Collaborates with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure patient care needs are addressed. Demonstrates respect and understanding for all clinical disciplines required for quality patient care and mentor staff in this process.
Communicates in a clear and accurate manner. Provides constructive feedback and resolves conflict directly. Assists others to improve communication skills. Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others.
Ensures timely attention to customer concerns and complaints. Provides outstanding customer care to patient and families.
Assists in reviewing patient care documentation and providing on-site clinical supervisory visits to identify strengths and areas of development for the clinical staff.
Performs other duties as assigned.