Clinical Team Leader (Mental Health Services)

Vinfen•Lowell, MA

About The Position

The Team Leader for Adult Community Clinical Services (ACCS) will be responsible for providing overall administrative leadership and direction to ACCS team staff including Group Living Environments (GLE) and Supported Independent Environments (SIE) Program Directors and staff. The Team Leader oversees service delivery including intake, assessment, clinical treatment planning, and delivery, as well as peer and family support. Additionally, the Team Leader ensures seamless, high-quality team services to Persons Served living in both GLE and SIE settings while also promoting and managing successful transitions of Persons Served to other DMH services or other community programs. The Team Leader also functions as the primary liaison to the MA Department of Mental Health (DMH), Care Coordination entities and other external parties.

Requirements

Master's Degree , PhD or Psy D required along with licensure (LCSW, LICSW, LRC, LADC 1, OTR or RN) in Massachusetts required
Three years clinical experience in progressively responsible positions working with people with psychiatric disabilities and/or co-occurring disabilities required
Organizational, analytical, and communication skills
Ability to provide leadership to staff
Ability to work in a professional and confidential capacity
Knowledge of personal computer applications and equipment
Organizational, analytical, and communication skills
Ability to provide leadership to staff
Ability to work in a professional and confidential capacity
Strong commitment to the right and ability of people served by ACCS to live, work, have meaningful relationships and receive the clinical treatment, resources and supports needed to thrive in their community of choice
Extensive knowledge of clinical treatment principles and modalities, best practices and evidence-based practices, including Motivational Interviewing; Harm Reduction and Addiction Treatment; Screening, Brief Intervention, Referral and Treatment (SBIRT); Housing First; Stages of Change; Seeking Safety, Wellness Recovery Action Plan (WRAP) and Cognitive Behavioral interventions
Extensive knowledge of recovery-oriented, person-centered and strengths-based values and principles and modalities, and knowledge of Peer Support principles and evidence-based practices, including the ethical standards of Certified Peer Specialists and Wellness Recovery Action Plans (WRAP), empowerment and self-advocacy techniques
Knowledge of the effects of prejudice including internalized negative attitudes about oneself, discrimination, and oppression of people with psychiatric disorders, and the effects of poverty
Extensive knowledge of trauma-informed and culturally competent services
Knowledge of community based education and employment services
All applicants must be at least 21 years of age and have a current, valid, US drivers' license for at least 6 months.
Strong commitment to the right and ability of people served by ACCS to live, work, have meaningful relationships and receive the clinical treatment, resources and supports needed to thrive in their community of choice
Extensive knowledge of clinical treatment principles and modalities, best practices and evidence-based practices, including Motivational Interviewing; Harm Reduction and Addiction Treatment; Screening, Brief Intervention, Referral and Treatment (SBIRT); Housing First; Stages of Change; Seeking Safety, Wellness Recovery Action Plan (WRAP) and Cognitive Behavioral interventions
Extensive knowledge of recovery-oriented, person-centered and strengths-based values and principles and modalities, and knowledge of Peer Support principles and evidence-based practices, including the ethical standards of Certified Peer Specialists and Wellness Recovery Action Plans (WRAP), empowerment and self-advocacy techniques
Knowledge of the effects of prejudice including internalized negative attitudes about oneself, discrimination, and oppression of people with psychiatric disorders, and the effects of poverty
Extensive knowledge of trauma-informed and culturally competent services
Knowledge of community based education and employment services
Sensitivity to the cultural, religious, ethnic, disability and gender issues of PS
Knowledge of human, legal, and civil rights of PS
Knowledge of emergency services and acute care systems
Knowledge of community mental health, health care, care coordination and other services and resources available to PS
Knowledge of health risks of psychiatric disability
Skills and competence to establish and model treatment interventions, best, evidence- informed and evidence-based practices, and supportive trusting relationships with PS
Extensive knowledge of self-management, risk management and reduction, crisis intervention techniques and psychiatric advanced directives
Extensive knowledge of formal and informal assessment practices
Knowledge of operations management procedures and practices
Knowledge and use of different communication and learning styles and supervisory techniques
Knowledge of organizational, strategic, participatory, and collaborative skills
Knowledge of data-driven decision-making processes and ability to encourage others to use data analysis to improve operational performance
Ability to provide leadership and team management to all staff
Ability to balance competing priorities
Ability to make independent judgments and decisions
Ability to work in a professional and confidential capacity
Knowledge of personal computer applications and equipment
Knowledge of financial management practices
Knowledge of documentation standards and requirements
Masters, Ph.D or Psy.D in relevant professional field required.
LCSW, LICSW, LMHC, LRC, LADC 1, OTR, RN or Licensed Psychologist in state of service required.
Three years clinical experience in progressively responsible positions working with people with psychiatric disability and/or co-occurring disorders required.
Must have access to an operational and insured vehicle and be willing to use it to transport PS.
Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least one year, and must be able to pass a driver's screening background check.
Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb as this is a very physically active position.
Must be able to lift at least 25 pounds using proper lifting techniques or the use of a two-person lift.
Ability to operate a computer and other office equipment such as a calculator, copier, and printer.
Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways.
Ability to assist PS with tasks of daily living.
Ability to remain in a stationary position 50% of the time as needed.
Ability to bend, reach, file, sit, stand, and move around the facility.
Ability to speak, hear, and communicate with PS, staff, and external representatives.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
CPR required within first two weeks of hire
First Aid required within two weeks of hire
MAP required within 150 days of hire

Nice To Haves

Preference given to bilingual/bicultural applicants and applicants with lived experience of psychiatric conditions.

Responsibilities

Provide administrative leadership, supervision and direction of Integrated Team staff, including the GLE/SIE staff. Direct the overall work activities of all Integrated Team staff and all visiting/consulting personnel while working with the team.
Ensure all Integrated treatment and supports adhere to the service goals of: Sustained engagement and participation in services; Housing in independent settings; Community tenure without hospitalizations or other institutional placement; Greater symptom stabilization and self-management ability, leading to self-sufficiency of PS; PS satisfaction with services and personal outcomes; Successful transition to other DMH or community services.
Function as the primary liaison with DMH, Behavioral Health Community Partners (BH CP), One Care and/or DMH Case Managers for care coordination integration.
Hire, supervise and evaluate all Team staff, including the Residential Director. Orient, train and coach staff of multiple disciplines, evaluate all staff for role competencies yearly, access/design training opportunities for staff as needed to enhance competencies and job performance. Foster teamwork. Arrange new staff participation in his/her respective ACCS Community of Practice Workgroup.
Monitor staff performance and productivity. Evaluate staff performance, including offering consistent and direct performance feedback by completing competency-based assessments, providing field supervision with Integrated Team staff, and directly observing staff while working with PS. Conduct corrective action procedures with staff if needed.
Coordinate intake of all referrals to Integrated Team following DMH requirements. Assign staff to orient, engage and enroll new PS.
Oversee service delivery to all PS, including participation in services, treatment and support skills planning and implementation of recovery goals, peer and family support, readiness for discharge, and support through service and life transitions, including acute care and housing transitions.
Regularly review treatment plans to ensure treatment is effective in addressing the PS needs and goals that led to enrollment, barriers to movement, or additional needs identified while enrolled in ACCS.
Ensure staff are trained in and use evidenced-based practices (EBP) including Motivational Interviewing; Harm Reduction and Addiction Treatment; Screening, Brief Intervention, Referral and Treatment (SBIRT); Housing First; Stages of Change; Seeking Safety, and Cognitive Behavioral interventions.
Ensure staff are trained in and employ trauma informed, recovery-oriented, person-centered, culturally competent and strengths-based approaches and skills training techniques in their work.
Ensure systems provide PS with Peer and Family Support, and promote the development or enhancement of natural supports and resources for PS. Work with Peer Specialists to reinforce and maintain a holistic perspective and recovery orientation for all PS.
Maintain systems for input from Peers and families.
Support the Assistant Team Leader in managing risk mitigations systems, including developing and maintaining risk alerts and procedures.
Ensure the seamless integration of Team and GLEs/SIEs. Assign LPHAs direct responsibility for treatment plans and services to PS in GLEs/SIEs. Co-facilitate GLE/SIE Staff Meetings on a regular basis with Residential Director.
Ensure adherence to Vinfen ACCS standards and EBP fidelity.
Ensure the timely, thorough and thoughtful documentation of PS needs and services is provided.
Ensure all staff receive role-based, certification- and licensure-specific supervision regularly.
Maintain staff schedule. Manage staff time off to maintain operational excellence.
Schedule LPHA Licensed staff to provide clinical coverage 24 hours/day, 7 days/week, 365 days/year, including on-call back up and on-site support and intervention when needed.
Maintain team interventions and systems, and the external connections needed, to promote PS health, including the management of PS medications in compliance with Medication Administration Program (MAP).
Maintain team systems to coordinate employment services with Clubhouses, Massachusetts Rehabilitation Commission and other employment entities.
Work with and direct the action of Integrated Team Consulting Psychologist and Occupational Therapist. Request consultation from Vinfen’s Clinical, Medical, Rehabilitation and Recovery senior leaders as needed.
Conduct weekly staff meetings.
Conduct Treatment Planning meetings as needed.
Implement retention, recognition and awards initiatives for staff; provide guidance on career development and promotion opportunities to staff.
Oversee utilization management and transitions of PS to other DMH or community services to promote service flow.
Oversee DMH billing, contract and performance measures reporting protocols and compliance.
Ensure adherence to company and program-specific policies and procedures.
Design and oversee service data analysis, and quality improvement and management activities of the Integrated Team.
Serve as resource and primary contact for neighbors, public officials, police and other service providers.
Participate as member of Team Leader Community of Practice Workgroup led by the Psychiatric Rehabilitation Division’s Senior Vice President and Clinical Directors for continuous professional role competency development, mentoring and learning.
May perform LPHA coverage duties when LPHA staff are absent.
Participate in internal and external committees, meetings, and other activities as assigned.
Perform other related duties, as assigned.

Benefits

A fully funded, employer-sponsored retirement plan that requires no employee contribution as well as an employee-funded 403(b) plan
First-rate Medical, Dental and Vision plans that are open all employees scheduled to work 30 hours per week or more. Plus, we offer a generous employer contribution toward the cost of medical insurance!
Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance (no cost to you!)
Employer-paid Short-Term Disability Insurance along with the option to purchase additional, voluntary, Short-Term disability insurance
Flexible Spending Reimbursement Accounts (Health and Dependent care)
Voluntary Term, Whole Life, Accident and Critical Care Insurance
Generous paid time off (Employees scheduled to work 20 hours or more per week): 15 days of Vacation per year 11 Paid Holidays 10 Sick Days per year 3 Personal Days per year
Educational Assistance and Remission Programs
$500 Employee Referral Bonus with no annual cap!
Other generous benefits including discounted YMCA memberships, access to discounted movie tickets and more!