Clinical Systems Manager - United States

FOX Rehabilitation

2d•Hybrid

About The Position

The Clinical Systems Manager will lead the implementation, optimization, and ongoing management of our cloud-based EHR clinical platform, including AI-powered documentation tools (ScribeIQ and ScribeIQ +). This role serves as the critical bridge between clinical operations, IT infrastructure, and business objectives, ensuring the system enhances clinical workflows, improves documentation quality, and supports organizational growth.

Requirements

Bachelor's degree in health information management, Healthcare Administration, Nursing, or related field
Travel to multiple clinical locations as needed (up to 25%)
Epic, Cerner, or other major EHR system experience
Project Management Professional (PMP) or similar certification
RHIA, RHIT, CCS, or other HIM certification
Experience in multi-site or enterprise healthcare organization
Background in physical medicine, rehabilitation, or therapy services
Raintree System Experience
3+ years of hands-on experience with Raintree PM/EMR systems (administrator or super-user level) preferred
Cloud Technology - Understanding of cloud-based healthcare systems, including security, access management, and data migration
AI/ML Fundamentals Knowledge of AI-assisted clinical documentation tools; direct experience with ScribeIQ, ScribeIQ+, or similar ambient AI scribes strongly preferred
Healthcare IT Systems - Experience with EMR/EHR systems, practice management software, and clinical workflow
Integration Skills - Understanding of HL7, FHIR, APIs, and healthcare system interoperability
Technical Troubleshooting - Strong analytical and problem-solving skills for complex system issues
Software Proficiency - Advanced skills in Microsoft Office Suite, reporting tools, and database management
Clinical/Healthcare Requirements - Clinical Background - Minimum 5 years of experience in healthcare delivery settings (physical therapy, occupational therapy, speech therapy, or related rehabilitation specialties preferred)
Clinical Documentation - Deep understanding of clinical documentation requirements, medical terminology, and CPT/ICD-10 coding
Regulatory Knowledge - Strong knowledge of HIPAA, meaningful use, clinical quality measures, and healthcare compliance requirement
Workflow Optimization - Proven ability to analyze and improve clinical workflows and documentation efficiency
Credentialing - Clinical degree or certification (PT, PTA, OT, COTA, RN, or related healthcare credential) highly preferred but not required with equivalent experience
Business Requirements - Revenue Cycle - Understanding of healthcare billing, coding, charge capture, and revenue cycle management
Project Management -3+ years managing healthcare IT implementations or system optimization projects
Change Management - Experience leading organizational change and user adoption initiatives
Analytics - Ability to analyze data, create reports, and translate insights into actionable recommendations
Budget Management - Experience managing technology budgets and vendor contracts
Soft Skills & Competencies - Excellent communication skills with ability to translate technical concepts for clinical audiences
Strong training and presentation abilities
Leadership and influence skills without direct authority
Customer service orientation with clinical staff as primary customers
Adaptability and comfort with ambiguity in emerging AI technologies
Detail-oriented with strong organizational and time management skills
Collaborative team player with ability to work across departments
Working Conditions - Hybrid role with on-site presence required during implementation and training phases
Occasional evening or weekend work during system upgrades or implementations
On-call availability for critical system issues

Nice To Haves

Master's degree in health informatics, Healthcare IT, or MBA
Clinical degree or certification (PT, PTA, OT, COTA, RN, or related healthcare credential) highly preferred but not required with equivalent experience
3+ years of hands-on experience with Raintree PM/EMR systems (administrator or super-user level) preferred
AI/ML Fundamentals Knowledge of AI-assisted clinical documentation tools; direct experience with ScribeIQ, ScribeIQ+, or similar ambient AI scribes strongly preferred
Clinical/Healthcare Requirements - Clinical Background - Minimum 5 years of experience in healthcare delivery settings (physical therapy, occupational therapy, speech therapy, or related rehabilitation specialties preferred)

Responsibilities

System Implementation & Management - Lead the deployment and configuration of the cloud-based EHR system across all clinical departments
Oversee the integration and optimization of ScribeIQ and ScribeIQ+ AI documentation tools
Manage system upgrades, patches, and cloud infrastructure maintenance
Develop and maintain system documentation, workflows, and standard operating procedures
Ensure system security, HIPAA compliance, and data integrity
Implementation/support of other integrated software and workflows – Care Cloud, Fox Trax, HEP.
Oversee system table maintenance procedures to ensure accuracy
Change management for system configuration, including change tracking, testing, and documentation
Clinical Operations Support - Collaborate with clinical leadership to optimize workflows and documentation practice
Configure clinical templates, forms, and AI scribing protocols to match specialty-specific needs
Train clinical staff on system functionality and AI-assisted documentation best practices
Monitor AI output quality and accuracy, implementing feedback loops for continuous improvement
Support clinical staff in troubleshooting and resolving system issues
Business & Analytics - Generate reports and analytics to support clinical operations, billing, and compliance
Track system adoption metrics and identify opportunities for improved utilization
Support revenue cycle management through accurate clinical documentation and coding
Collaborate with billing teams to ensure proper charge capture and claim submission
Develop dashboards and KPIs to measure system effectiveness and ROI
Cross-Functional Leadership - Serve as primary liaison between clinical staff, IT department, and EHR vendor support
Lead cross-functional meetings to address system enhancements and issue resolution
Manage vendor relationships and service level agreements
Participate in strategic planning for technology expansion and system enhancements