Clinical Systems Administrator
About The Position
This role is based on site at our Lexington, KY headquarters. This is not a remote position PepperPointe is looking for individuals who are excited by, and thrive in, an environment of impactful change. Our team spirit is evident every day, and we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other. If you are determined, solutions-oriented, collaborative, and committed to excellence, then we would love to have you join our organization as we work to make a positive impact in the communities we serve. We are seeking a Clinical Systems Administrator with a focus on Practice Management Systems (PMS) to support and enhance the systems that power our dental practices. This role will serve as a subject matter expert for platforms such as Dentrix Ascend, Cloud 9, Curve, etc. while also contributing to broader IT infrastructure, security, and operational support. This position is highly collaborative, working closely with the Systems Administrator team, Help Desk, Customer Success, and operational stakeholders to ensure systems are optimized, secure, and aligned with practice needs.
Requirements
- Experience working with dental or healthcare Practice Management Systems (Dentrix Ascend, Cloud 9 preferred)
- Strong background in systems administration (Microsoft 365, Azure/Entra, endpoints)
- Solid troubleshooting skills across applications, systems, and integrations
- Understanding of HIPAA compliance and security best practices
- Ability to balance technical depth with user-facing support
- Strong communication skills with both technical and non-technical stakeholders
- Organized and able to manage multiple priorities across practices
Nice To Haves
- Experience supporting multi-site environments (DSO or healthcare group)
- Familiarity with identity management, MFA, and conditional access
- Experience with automation (Power Automate or similar)
- Exposure to reporting, data integrity, or PMS analytics
- Relevant certifications (Microsoft, Security+, etc.)
Responsibilities
- PMS Administration & Optimization Serve as the primary technical resource for PMS platforms (Dentrix Ascend, Cloud 9, Curve, Etc.)
- Manage user access, configurations, and system settings across practices
- Troubleshoot PMS-related issues and partner with vendors for resolution
- Identify opportunities to improve workflows, efficiency, and system utilization
- Assist in onboarding new practices and supporting system transitions when needed
- Systems Administration (Shared Responsibilities) Support Microsoft 365, Entra ID (Azure AD), and endpoint management (Intune)
- Assist with device deployments, patching, and system maintenance
- Monitor system performance and proactively resolve issues
- Maintain documentation for systems, configurations, and processes
- Participate in infrastructure projects and system improvements
- Security & Compliance Ensure PMS and supporting systems align with HIPAA and organizational security standards
- Assist in enforcing access controls, MFA, and least privilege principles
- Support audit readiness and compliance initiatives
- Partner with IT leadership on risk mitigation and vulnerability management
- Collaboration & Support Act as escalation point for Help Desk on PMS-related issues
- Work closely with operational leaders to align systems with business workflows
- Provide guidance and training to internal teams on PMS functionality
- Coordinate with third-party vendors and support teams
Benefits
- Medical, dental, and vision benefits
- 401K with company match
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
