Clinical Support 776

Rush Memorial Hospital•Rushville, IN

About The Position

This is a dynamic position that will allow the CMA/RMA/LPN to provide patient care at the topof their training to perform intake for patients, determine health needs, administer diagnostic tests and patient treatments, obtain patient specimens, take orders and follow protocols, as well as utilize many personal and professional skills. The CMA/RMA/LPN may work in any area as assigned. However, this position can have a variety ofassignments from our outpatient offices, RMH Healthcare Associates (including the Mobile Clinic), RMH Pediatrics, RMH Walk-In Care, RMH Milroy Primary Care, RMH Call Center, RMH Specialists, RMH Health Partners, RMH HealthCare Solutions. This could include facilitating the patient registration flow, including such activities as patientidentification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system. The Clinical Flex could also be responsible formanaging phone calls. Schedules patient appointments and directs patients appropriately to the correct departments. Having a variety of assignments will allow the CMA/RMA/LPN to have additional opportunity to learn and grow within our TEAM! The CMA/RMA/LPN at Rush Memorial Hospital works in partnership with the physician or NP/PA tofacilitate the care of patient needs for their preventive, illness and routine care. The CMA/RMA/LPN assists in the quality processes of the clinics to be in constant improving of patient/clinical care. The CMA/RMA/LPN is responsible for providing direct andindirect patient care to patients in an ambulatory office setting. This position also integrates clerical office-based functions with clinical functions on an as needed basis.

Requirements

Demonstrates ability to give and follow instructions accurately
Demonstrates effective interpersonal skills necessary to interact with patients and various levels of health care personnel
Time management and multiple task assignment management skills required
Demonstrates ability to read, write, use medical terminology and perform simple calculations
Basic fundamental CMA/RMA practices
High school diploma or equivalent required
MA, LPN, or RN
Extensive exposure to confidential information or matters and the ability to maintain privacy
Working within scope of position to the highest ability
Frequent contact with various persons or groups within and outside of the physician office and hospital including employees, department managers, physicians, patients, volunteers,visitors and outside agency personnel
Hold self-accountable to the patients providers, leadership and team members for patient and organizational needs
Must be able to prioritize patient care needs
Utilize critical thinking to solve problems and develop solutions
Must be able to reason and use logical problem-solving skills
Use independent judgment and initiative in handling situations out of the ordinary
Ability to adjust to frequent changes and enhancements in order to provide the best in internal and external customer service/patient care
Regular requirement to walk, stand, bend, sit, use hands to handle or feel, reach with hands or arms, talk, and hear
Frequent requirement to stoop, crouch and kneel
Regular requirement to lift and/or move 5-20 pounds
Frequent requirement to lift and/or move 20-35 pounds; occasional requirement to lift and/or move 35-100 pounds; infrequent requirement to lift and/or move > 100 pounds
Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus
Speaking and listening skills are essential
Must be able to work under moderate amounts of stress

Nice To Haves

Minimum of two years of previous clinical experience preferred
CMA/RMA/LPN is preferred

Responsibilities

Assists with patient intakes which includes: taking and recording personal and medical histories, vital signs, preventive needs and performing screening tools as required
Performs patient care needs including performing treatments, obtaining specimens for testing (including venipunctures), administers medications, (including injections), perprovider orders
Coordinates the scheduling of referral consultations, surgical procedures, diagnostic testing and other items as needed for patient care per orders.
Assists with or performs the prior authorization for these referrals/testing
Completes all assigned paperwork for providers as directed (i.e. FMLA paperwork, Worker Compensation forms, etc.) and prepares paperwork for signatures
Provides patient education with provider guidance
Depending on assignment, may be involved in scribing the providers documentation- training will be provided
Uses AIDET in communicating with patients
Communicates with the provider and patients timely and effectively as directed regarding messages, medications, test results, referrals or anything patient care related
Performs tasks with concerns for patient wait times for rooming and providing results.
Treats patients with respect and concern for individual needs
Demonstrates team attitude; offers assistance to co-workers to provide optimal patient care; solicits assistance from co-workers when necessary
Organizes exam rooms, performs general stocking, cleaning/sanitizing and upkeep duties for the clinic
Understands that every team members depends on one another to work each shift assigned and to each person’s best ability
Works interdepartmentally to ensure all patients receive the best in care even if receiving care in other areas
Monitoring for patient and staff safety at all times and reporting any concerns
Performs and documents all quality measures including payer patient care needs, analyzer/testing quality controls, required logs and other quality assurance measures
Consistently works with other team members and leadership for process improvement
Maintains effective channels of communication with other employees and patients
Takes appropriate action in problem situations to offset adverse effects
Projects a professional and positive attitude regarding the hospital
Continually working and expanding knowledge base to emerge as a go-to or leader in this position
Always maintain confidentiality and follow HIPAA regulations
Attends 70% of scheduled staff meetings for primary work area during the year
Attends mandatory in-service and educational offerings
Seeks opportunities for self-development and identifies areas of improvement
Conducts self in professional manner acting as a role model while practicing and promoting effective guest relations
Provides proper notification for absence and tardiness and is punctual for start of scheduled work time
Complies with hospital policies and procedures
Completes projects and assignments on a timely basis
Participates in emergency procedures, fire drills, evacuation procedures and internal/external disaster plans, procedures in accordance with departmental responsibilities,and mock codes
Participates in committees to improve patient care, the patient experience or employment relation
Bringing potential problems to Director’s attention
Assisting in data collection
Suggesting solutions to problems
Emphasizing, supporting and committing to CQI practices and processes
Taking action to assure CQI within areas of responsibility