Clinical Support Specialist

Cleveland Clinic • Vero Beach, FL

2d • Onsite

About The Position

As part of Cleveland Clinic’s IT and cybersecurity family, you will do more than explore and expand your discipline and skills — you will impact patients everywhere by helping our teams stay connected, improve operations, and stay up to date and equipped with the groundbreaking tools and technologies that are changing patients’ lives. As a Clinical Support Specialist, you will be responsible for high-level clinical and technical support to ensure optimal use of the electronic medical record (EMR), with a focus on Epic. The caregiver serves as a subject matter expert on EMR workflows, offering support to clinicians across Cleveland Clinic. This position is an excellent opportunity to enhance proficiencies in Epic and explore the endless possibilities at Cleveland Clinic A caregiver in this position works Monday-Friday, 8:00am – 4:30pm at Indian River Hospital, with 50% local travel across multiple locations in Vero Beach and Martin Health Care System as needed.

Requirements

• Bachelor's degree required
• 3 years' experience in a clinical setting, preferably in a multi-entity health care system OR High School Diploma / GED or equivalent and 7 years of experience OR Associates Degree and 5 years of experience
• Experience in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT)
• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date
• Must have strong clinical background and knowledge of patient care settings and clinical practice
• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.
• Follow standard precautions using personal protective equipment as required.

Nice To Haves

• Clinical license preferred in RN, LPN, Medical Assistant, Physical Therapist, or Respiratory Therapist
• Experience with clinical information systems or computerized physician order management
• Experience in education/training or human resources development

Responsibilities

• Provides support to clinicians in mastering the optimal use and maximum utilization of the EMR, including knowledge of applications that integrate with the EMR to support patient care
• Provides clinician training and support in the classroom, in person at the elbow, or virtually online, in department meetings, in groups and one-on-one; ensuring both the baseline knowledge of EMR use, specific EMR workflow knowledge, changes to existing workflows, and knowledge on new features as they are released.
• Serves as primary contact for learning about clinician’s EMR usability challenges, assisting with EMR workflow knowledge and EMR troubleshooting and EMR workflow issue resolution.
• Identifies opportunities for improvement in workflows and works with the ITD teams that design these improvements and the operational teams that implement them to enhance our use of the EMR

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees