Clinical Support Specialist II (Hybrid) - Neurology

Washington University in St. Louis

23h • $17 - $25 • Hybrid

About The Position

This position is responsible for coordinating the Neuromuscular Clinical Laboratory in the Department of Neurology. This position includes duties associated with general administrative services, clinical functions, and billing related activities. This position requires an individual with strong communication and organizational skills.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Healthcare (2 Years)

Nice To Haves

• Facility Layouts
• Organizing

Responsibilities

• Provides customer support for clients, faculty and staff in a friendly and helpful manner while providing a positive, professional, courteous and empathetic understanding to all customers.
• Exhibits high quality performance through accuracy, attention to detail and commitment in a timely manner.
• Accepts and electronically receives laboratory specimens for all sections of the laboratory, including registering patients into medical record and laboratory information systems.
• Oversees the procurement of materials from outside institutions in support of clinical testing performed by laboratories.
• Prepares and sends materials to reference laboratories in support of clinical testing not provided internally.
• Effectively troubleshoots errors and problems in order to ensure pre-analytic accuracy in accordance with departmental policies and procedures.
• Demonstrates knowledge of insurance industry.
• Performs insurance verification for testing to ensure accurate and timely payment for services.
• Calls insurance companies for precertification when required.
• Effectively prioritizes workload to ensure completion of duties within stated expectations.
• Management & administration of Electronic Medical Records Systems & Information Technology Interfaces including: Co-Path registration for all specimens, Co-Path system troubleshooting, coordination of Co-Path requirements for CAP, NY, CA, & FL licensures, serves as Co-Path and Epic liaison for all lab personnel and physicians, facilitates Co-Path and Epic training and ensures compliance of training requirements for all lab personnel and physicians.
• Ensures receipt of complete and accurate requisitions from outside facilities.
• Provides laboratory cost quotes to outside facilities.
• Enters CPT charges into Co-Path for billing interface .
• Fulfills client requests as needed.
• Assists with additional projects as needed.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED