Clinical Support Specialist II

Emerge Recovery & Trade Initiative•Xenia, OH

About The Position

Clinical Support Specialist II Position Summary: Provide administrative support to the clinical services team. Principal Responsibilities Perform general administrative functions: typing, copying, filing, and scanning. Perform general receptionist functions: greet/service clients and visitors, check-in clients and verify/collect their information, notify clinicians when their clients have arrived, answer and transfer calls. Maintain a neat and organized reception area and ensure it is securely locked before leaving. Maintain the clinical schedule: set appointments, ensure to prevent conflicting appointments, and make daily appointment reminder calls. Maintain cancellation list and attempt to fill cancelled appointment slots. Distribute paperwork to clients, review forms for accuracy, and obtain signatures, as needed. Assist with billing functions: verify insurance through online and/or telephonic means, obtain insurance authorizations. Provide additional billing support as assigned by the supervisor (data entry, reports, claims processing, etc.). Provide support for the submission of prior authorizations and ensuring complete and timely submissions to payers. Maintain client records according to the organization’s policies and procedures. Maintain organization, Ohio MHAS, and CARF required training. Maintain license or registration appropriate to profession and appropriate to job requirement, including appropriate amount of continuing education at all times of employment. Maintain strict confidentiality at all times. Other duties as assigned.

Requirements

Knowledge of: Customer service techniques/skills, safety rules and procedures, the organization’s policies and procedures. Basic understanding of clinical office operations.
Abilities: Multitask and work independently with minimal supervision. Communicate information clearly and effectively. Standing, bending, stooping, sitting, walking, reaching above and below shoulder, repetitive use of hands to operate office equipment. Sit and/or stand for extended periods of time.
Experience in working with Microsoft Office products, including email.
Experience with using and navigating Electronic Health Records (EHR) and other industry related types of applications.
High School Diploma or Equivalent
Minimum two (2) years of experience working in a standard office/clinical office environment.

Nice To Haves

Experience working in a mental health and/or addiction treatment agency a plus.

Responsibilities

Perform general administrative functions: typing, copying, filing, and scanning.
Perform general receptionist functions: greet/service clients and visitors, check-in clients and verify/collect their information, notify clinicians when their clients have arrived, answer and transfer calls.
Maintain a neat and organized reception area and ensure it is securely locked before leaving.
Maintain the clinical schedule: set appointments, ensure to prevent conflicting appointments, and make daily appointment reminder calls.
Maintain cancellation list and attempt to fill cancelled appointment slots.
Distribute paperwork to clients, review forms for accuracy, and obtain signatures, as needed.
Assist with billing functions: verify insurance through online and/or telephonic means, obtain insurance authorizations.
Provide additional billing support as assigned by the supervisor (data entry, reports, claims processing, etc.).
Provide support for the submission of prior authorizations and ensuring complete and timely submissions to payers.
Maintain client records according to the organization’s policies and procedures.
Maintain organization, Ohio MHAS, and CARF required training.
Maintain license or registration appropriate to profession and appropriate to job requirement, including appropriate amount of continuing education at all times of employment.
Maintain strict confidentiality at all times.
Other duties as assigned.

Benefits

Medical, Dental, Vision Coverage – Effective first day of the month following employment
Short-Term and Long-Term Disability Paid by Employer
Life Insurance for Employee in the amount of $25,000 paid by Employer.
401K – Eligible after 3 months. 3% Employer Match with 100% vestment
3 weeks paid vacation, which accrues per pay period.
9 Paid Holidays and a Floating Holiday per year.
Pet Insurance
Hospital Indemnity, Accident, and Critical Illness Insurance Options
On-Site Weight Room
Pay is competitive and commiserate with experience.