Clinical Support Services Associate

Curana Health, Inc.

5d

About The Position

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it.
As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.
Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.
If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you.
For more information about our company, visit CuranaHealth.com.
Summary
The Clinical Support Services Associate ensures accurate, timely charge flow and data integrity across the EHR and practice management systems. This role is responsible for triaging HL7 interface errors, reconciling encounter charges, managing patient chart merges, overseeing post-signature change reports, and completing additional tasks as assigned. The position requires close collaboration with multiple departments, including IT Help Desk, RCM Coding, Accounts Receivable, Demographics, Enrollment, and Operations.

Requirements

• Strong computer skills, including proficiency in Microsoft Word and Excel (filters, lookups, concatenation, pivot tables).
• Exceptional attention to detail and ability to document processes accurately.
• Ability to multitask and communicate effectively across departments.
• Knowledge of HIPAA regulations, data stewardship, and proper handling of protected health information (PHI).

Nice To Haves

• 2–4 years of experience in healthcare or related fields
• Familiarity with HL7 interfaces, EHR systems, and practice management workflows.

Responsibilities

• Monitor and resolve daily HL7 error reports (e.g., missing billing numbers, invalid provider/facility cross-references). Resend charges after corrections are applied.
• Reconcile finalized charges between EHR and practice management systems.
• Perform and track patient chart merges across systems, ensuring proper selection of the primary patient record.
• Run and reconcile daily EHR post-signature change reports; update records as needed (e.g., date of service, place of service, provider updates).
• Coordinate with other departments to resolve issues and maintain workflow efficiency.
• Complete additional tasks and projects as delegated by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed