Clinical Support Representative

National Jewish Health•Denver, CO

3d•$21 - $27

About The Position

Serves as the primary contact for patients, physicians and staff regarding the administrative aspects of a patient visit or service. Coordinates registration, scheduling and insurance functions as applicable to ensure efficient provision of patient care.

Requirements

High School Graduate or equivalent preferred.
A minimum of one year of customer service experience required.

Nice To Haves

Healthcare experience preferred.

Responsibilities

Coordinates the administrative aspects of patient clinic visits and services including scheduling, insurance verification to include financial counseling, third-party authorization and charge entry, mailing of required forms and materials prior to the scheduled appointment.
As appropriate, educates potential patients about the visit or service.
Accurate data entry of patient demographic information including insurance information to facilitate accurate clinical billing for the patient clinic visit or service.
As appropriate, collects co-pays as applicable and provides patient with receipt.
Answers, screens and routes phone calls, which includes taking messages.
Obtains patient records as needed and processes.
As applicable, maintains proficiency in department information systems and software applications.
Manages associated tasks in the EHR and other diagnostic systems.
Coordinates communication between clinical and administrative team members and acts as a resource to patient and staff regarding administrative requirements.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.