Neuvera Brain Health Institute - Clinical Support Representative

LVIS•Palo Alto, CA

About The Position

The Neuvera Brain Health Institute (BHI) is seeking a skilled and dedicated Registered EEG Technologist (R.EEG T.) to join our team. In this full-time role (40 hrs./week), you will be responsible for performing high-quality EEG studies, ensuring patient comfort, and supporting our clinical and research operations. Candidates must hold an active R.EEG T. credential and have prior experience in neurology.

Requirements

Current R.EEG T. credential required
Minimum 2–4 years of experience in clinical role as a R.EEG T. credentialed technologist required
Basic Life Support (BLS) certification required
Proficient with neurodiagnostic hardware and software
Strong computer skills including Microsoft Office (Excel, Word, Outlook), Google applications, and web-based platforms
Excellent communication and patient interaction skills
Ability to problem-solve, prioritize, and work efficiently under pressure
Adaptable to changing requirements and comfortable working independently and within a team
Detail-oriented with strong time management and organizational skills
Professional and solutions-oriented approach when interacting with patients and colleagues

Responsibilities

Set up patients and subjects for scalp-based EEG recordings while following ASET and ACNS guidelines
Ensure all electrodes and sensors for EEG, ECG, and other related signals are correctly placed according to standards and securely attached to provide maximum patient comfort and optimal signal clarity
Safely disconnect patients and subjects, properly clean electrodes, sensors, and equipment according to Neuvera policy and procedures
Communicate efficiently and professionally with patients and subjects, family members, and care givers to answer questions and explain the EEG procedure and services provided by the Neuvera BHI
Confirm all EEG and digital video files are uploaded to the NeuroMatch system
Verify all patient and subject information, questionnaires, and forms are completed by the patient and uploaded to the NeuroMatch system
Maintain EEG systems, computers, cameras, electrodes, sensors, and ancillary equipment utilized to record patient information
Verify all supplies and accessories are available for each recording
Coordinate scheduling and management of procedures to ensure compliance with Neuvera BHI’s daily caseload plan
Maintain, update, and follow Neuvera BHI Policy & Procedure manual
Support the clinical, technical, administrative, research, and affiliated teams as assigned
Support Neuvera business partners as assigned
Follow all HIPAA regulations and requirements
Follow and uphold Neuvera BHI clinic policies, compliance guidelines, confidentiality, and code of conduct requirements
Perform additional duties as assigned