Clinical Support Nurse
About The Position
As a Clinical Support Nurse at Ivím Health, you will play an essential role in our patient care team by providing a unique blend of clinical expertise and patient-centered support. In this role, you will deliver compassionate care, assist with patient inquiries, support clinical escalations, and help ensure an exceptional patient experience while maintaining the highest standards of quality and safety. Your journey at Ivím Health begins with comprehensive training designed to support our commitment to one-call resolution and seamless patient care. Building on this foundation, you will complete specialized clinical training that equips you to provide safe, accurate, and timely medical support to our patients. This role requires strong interpersonal communication skills combined with sound clinical judgment, ensuring each patient interaction is handled with professionalism, empathy, and efficiency.
Requirements
- Active LPN (Licensed Practical Nurses) or RN (Registered Nurses) license in good standing.
- 3+ years of experience in a healthcare setting with experience in telehealth, preferably in weight loss, or wellness.
- Strong customer service skills with the ability to handle patient concerns in a friendly, compassionate, and professional manner.
- Excellent communication skills, both verbal and written.
- Ability to manage high volumes of calls and escalations whilemaintainingan elevated level of accuracy and patient satisfaction.
- Familiarity with electronic medical records (EMR) systems and telehealth platforms.
Responsibilities
- Patient Interaction:Serve as the primary point of contact for patients, handling inquiries and providing resolutions in a professional, empathetic manner.
- Escalation Management:Manage tickets that require medical escalation, communicating with patientsregardingclinicalconcernsand offering clear, actionable solutions.
- Customer Service:Complete comprehensive customer service training to ensure a patient-first mindset, aiming for one-call resolution in every interaction.
- Clinical Support:Apply strong medical knowledge to address patients' questions, triage concerns, and support their wellness journey in compliance with clinical protocols.
- Collaboration:Work closely with the customer service team, clinical team, and other departments to ensure consistent and exceptional patient care.
- Documentation:Maintainaccurateand detailed records of patient interactions, medical escalations, and resolutions in the company’s telehealth system.
Benefits
- Competitive pay that reflects your experience and the impact you bring
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) with employer match to support your long-term financial goals
- Generous PTO and a flexible remote work environment that supports work-life balance
- ExclusiveperksthroughIvimAtWork, including discounts onIvimservices, wellness offerings, and products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
