Clinical Support Manager

Mass General Brigham • Somerville, MA

7d • $78,000 - $113,454 • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Clinical Operations Manager will work closely with the Director, Clinical Performance Strategy & Support to manage vendor operations and strategic and high-visibility initiatives within the Clinical department.

Requirements

• Bachelor's Degree
• At least 3-5 years of Managed Care, Healthcare Administration, or related field required
• Highly proficient in Microsoft Office and similar applications
• Strong project management skills with the ability to prioritize and manage multiple tasks and deadlines.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

Nice To Haves

• Familiarity with HEDIS and Health Equity Accreditation experience is highly preferred

Responsibilities

• Manage vendor relationships for the Clinical department by establishing clear ownership and decision-making frameworks (e.g., RACI charts) and by developing and implementing processes for monitoring Clinical vendor performance on a recurring basis.
• Work collaboratively with Clinical teams to ensure vendors meet operational needs; support process improvement activities involving vendors, as needed, and ensure vendors meet regulatory, contractual, and business needs, including supplying required data for reporting in a timely manner.
• Manage cross-team, high-profile clinical strategic initiatives by creating and managing tracking tools to assess progress and risks of clinical initiatives and ensure initiatives are completed on time and within scope and budget.
• Communicate progress, status, and risks of initiatives to Clinical leadership and cross-functional stakeholders, as needed/appropriate.
• Model and promote operational excellence within the department. Work with the Director to design and implement best practices and improvement activities within the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees