Clinical Support Lead

Denver Rescue Mission • Denver, CO

8d

About The Position

The Clinical Support Lead plays a critical role in relational engagement and care of program participants at The Crossing. They are responsible for leadership, addressing participant concerns, and supporting the Clinical Support Supervisor or Clinical Director as needed. Schedule: Wednesday to Saturday: 1:30 pm – 12:00 am Sunday to Wednesday: 1:30 pm – 12:00 am Cover Clinical Support Supervisor Shifts (5:30 am - 4:00 pm) as needed.

Requirements

• Two years of education in a related field or equivalent experience.
• Strong communication skills.
• Ability to refer to clinical and chaplain services.
• Ability to maintain boundaries, resolve conflicts, and work with diverse backgrounds.
• Proficient in Office 365 software applications and ability to learn the SCRIBE guest record management system.
• On-call availability for shift coverage.
• Ability to obtain and maintain CPR certification within 90 days of hire date.
• Active Driver’s License and ability to pass motor vehicle record check to travel to other work sites.
• Affirm the Faith Statement and Apostles Creed and comply with the Employee Handbook.

Responsibilities

• Service Coordination Coordinate with counseling and assist in meeting participant needs per DRM policies.
• Manage staff and support services, focusing on safety, security, community involvement, and inventory.
• Engage with residents promoting a supportive environment and oversee clinical tasks.
• Act as primary responder to emergencies and document all interactions.
• Staff Oversight Assist in supervising shift staff and ensure adherence to DRM policies.
• Supervise clinical support specialists, provide guidance, and conduct training.
• Maintain compliance with policies and ensure effective task delegation.
• Security and Safety Ensure participant safety, administer first aid as needed, and handle emergent situations.
• Keep the campus free of weapons and substance use.
• Notify relevant personnel in emergencies and complete shift reports.
• Support of Other Departments Collaborate with the Homeless Resolution Team and support DRM departments.
• Facilitate partnerships with approved outside agencies.
• Facilities Management Monitor cleanliness and submit referrals for resolution.
• Manage inventory and maintenance, ensuring adherence to schedules.
• Other Responsibilities Understand facility and program policies, maintain presence during shifts, and assist in employee training.
• Assume supervisory roles when needed and communicate issues to leadership.

Benefits

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree