Clinical Support Lead Medical Assistant - Lakeland, FL

Marathon Health • Lakeland, FL

1d • Onsite

About The Position

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. The Clinical Support Lead is responsible for aiding the clinical team in delivering clinical services and promoting health and wellness. This role organizes the health center(s) patient services workflow including managing schedules for patients, teammates and providers and leads the day-to-day health center operations. This role may also perform the duties of Medical Assistant, LPN or Registered Nurse depending on health center patient needs and individual credentials enabling the teammate to perform those clinical functions.

Requirements

• High school diploma required plus graduation from a formal MA, LPN or RN training program.
• 2+ years of experience providing clinical care, ideally in primary care.
• National or state-specific MA, LPN or RN certification (dependent on local regulations).
• Must be able to give injections, complete EKGs, and perform other office-based procedures.

Nice To Haves

• Communicates in an individualized manner in every encounter with the patient and provider.
• Demonstrates effective communication skills.
• Positive and supportive interaction with all Health Center teammates and patients.
• Passionate about transforming the way healthcare is delivered.
• Desire to improve the quality of care for people.
• Entrepreneurial spirit and a passion for creating and driving best practices in care.
• Willingness to go the extra mile for patients.

Responsibilities

• Ensures that the health center(s) has supplies, staff, and resources to allow the effective delivery of patient services and must manage the flow of patients and services in a way that delivers an exceptional patient experience.
• Primary point of communication for distribution of information to medical assistants and other care team members.
• Onboards, trains and supports team members and is the primary escalation point for clinical non-provider concerns.
• Partners with Regional Operations Manager to order supplies, repair equipment, and maintain the health center to provide an outstanding care environment while remaining within budget.
• Patient care responsibilities include documenting care in patient records, escorting patients to exam rooms, obtaining vitals, completing the intake process, and gathering updates from the patient.
• Partners with provider to identify and address gaps in care.
• May perform specimen collection, phlebotomy and point-of-cate lab tests.
• Prepares and administers approved medications and immunizations via oral, topical, inhaled, intramuscular, subcutaneous, or intradermal from provider orders (as permitted by state regulations and credentials).
• Participates in patient outreach to drive engagement among eligible patients.
• Provides outstanding experience to patients and families as reflected in NPS surveys.
• Ensures adherence with all applicable internal and external quality and operational certifications and requirements.
• Conducts quality review of the Health Center.
• Assist with process for ensuring temporary coverage needs across the health center.

Benefits

• Free Marathon membership for in person and virtual care
• Employer paid life and disability insurance
• Choice in medical/dental plans
• Vision
• Employer funded HSA
• FSA
• Voluntary illness, accident and hospitalization plans
• Competitive compensation
• 401k match
• Access to financial coaching through our Employee Assistance Program
• Paid time off for vacation, sick leave, and more
• Holiday schedule
• Unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family
• Choice of 2 medical plans, 2 dental plans, and vision coverage
• Unlimited free mental health benefits and EAP resources
• Rewards for challenges and healthy lifestyle activities
• Family-building and hormonal health benefits
• Paid parental leave
• Generous PTO or FTO
• Paid Holidays + A Day for What Matters
• Company paid Basic Life and Disability insurance
• Supplemental Life
• Spending Accounts
• 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree