Clinical Support Engineer

Renishaw • Mountain Home, TX

3d • $70,000 - $80,000

About The Position

Working in the field, under the supervision of the Field Service Coordinator, the Clinical Support Engineer is responsible for installation, maintenance, servicing, support, and testing of the neuro|mate stereotactic robot and associated products. This individual will be required to provide in-person support during neurosurgical procedures, as required by our customer base. Up to 75% domestic and international (Canada) travel is required for this role. Principal Duties & Responsibilities Conduct regularly scheduled preventative maintenance services across current install base, exercising applied metrology calibration practices while completing detailed service records for submittal to Quality Management System. Provide remote and in-person technical support for surgical teams using Renishaw products during stereotactic neurosurgery procedures. Coordinate and conduct site evaluation visits at a highly professional level with prospective customers. Install new neuro|mate systems and software at customer sites and provide onsite corrective action/troubleshooting. Provide in-service training to customers on the operation and care of RHI products while giving product feedback and input to R&D. Provide accurate and regular business expense reports and perform other required administrative duties. Work closely with the RHI team to coordinate the necessary technical support and preventative maintenance visits to the neuro|mate systems across North America. Communicate with current and prospective customers on a highly professional level to understand their needs and requirements, as well as provide customer support. Actively engage in the neurological science community to further develop an understanding of Renishaw’s various robotic applications and offer technical support at marketing events. Other duties as assigned or requested.

Requirements

• Minimum Bachelor of Engineering, Mechatronics, Biomedical Engineering or Neurological Sciences discipline, or equivalent experience.
• Demonstrated understanding of electronic and mechanical principles.
• This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.
• No criminal record/history, as evidenced by a cleared background check.
• Suitable immunization history to qualify being in an operating room.
• Strong problem-solving and trouble-shooting skills, particularly around technical systems
• Manual dexterity, with the physical ability to install products in a production environment
• Ability to physically move material, supplies, exhibits and equipment (50+lbs).
• Strong interpersonal skills
• Verbal
• Written
• Conflict-management
• Effective time-management and logistics experience
• Must be able to carry heavy equipment
• Ability to understand and comprehend engineering principles
• Strong troubleshooting skills
• Information Technology aptitude
• Team player with service-oriented mind required

Nice To Haves

• Ability to confidently educate and train users on technical applications.
• Experience working in a highly regulated environment.
• Familiarity with software installation and troubleshooting.
• Understanding of GD&T (Geometric Dimensioning and Tolerancing)
• Experience in Operating room environment or clinical setting.

Responsibilities

• Conduct regularly scheduled preventative maintenance services across current install base, exercising applied metrology calibration practices while completing detailed service records for submittal to Quality Management System.
• Provide remote and in-person technical support for surgical teams using Renishaw products during stereotactic neurosurgery procedures.
• Coordinate and conduct site evaluation visits at a highly professional level with prospective customers.
• Install new neuro|mate systems and software at customer sites and provide onsite corrective action/troubleshooting.
• Provide in-service training to customers on the operation and care of RHI products while giving product feedback and input to R&D.
• Provide accurate and regular business expense reports and perform other required administrative duties.
• Work closely with the RHI team to coordinate the necessary technical support and preventative maintenance visits to the neuro|mate systems across North America.
• Communicate with current and prospective customers on a highly professional level to understand their needs and requirements, as well as provide customer support.
• Actively engage in the neurological science community to further develop an understanding of Renishaw’s various robotic applications and offer technical support at marketing events.
• Other duties as assigned or requested.

Benefits

• Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees