Clinical Support Coordinator
About The Position
Under the direction of the designated Director or designee, the incumbent assists with the monitoring of the employees assigned to the above units to ensure a safe and secure environment for all who enter Mercy San Juan Medical Center. The incumbent also has initial responsibility for the smooth running of the various units in the best interest of patient care. Under general supervision, regularly performs a variety of supervisory and complex duties, as outlined below, involving review or processing which regularly requires the interpretation and application of specialize technical or program knowledge and exercises a high degree of independence, initiative and originality with little day-to-day supervision. Greet customers (vendors, patients, staff, volunteers, and physicians) in person and on the phone, providing information, taking messages, scheduling appointments and or referring to appropriate individual or department. Receive and process complaints and feedback from patients, families, physicians and staff. Collaborates with management for resolution. Research and assist in development of capital and operating budget. Maintains administrative control of a variety of records and files, including confidential and legal documents related to employees, and patients. Review, aggregate, and trend Unit specific data/suggest/develop and resolve problems. Research reason(s) for unfavorable productivity numbers, as requested by manager/designee.
Requirements
- High School/ GED Graduate.
- 5 years in a health care setting.
- Strong database management.
Responsibilities
- Assists with the monitoring of employees to ensure a safe and secure environment.
- Maintains responsibility for the smooth running of various units in the best interest of patient care.
- Performs supervisory and complex duties involving review or processing.
- Interprets and applies specialized technical or program knowledge.
- Exercises a high degree of independence, initiative, and originality.
- Greets customers in person and on the phone, providing information, taking messages, scheduling appointments, and referring to appropriate individuals or departments.
- Receives and processes complaints and feedback from patients, families, physicians, and staff.
- Collaborates with management for resolution.
- Researches and assists in the development of capital and operating budgets.
- Maintains administrative control of a variety of records and files, including confidential and legal documents related to employees and patients.
- Reviews, aggregates, and trends Unit specific data, suggests/develops, and resolves problems.
- Researches reasons for unfavorable productivity numbers, as requested by manager/designee.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
