Clinical Support Coordinator

Lucet

2h•Remote

About The Position

At Lucet, we are dedicated to transforming whole-person care by delivering integrated behavioral and physical health solutions. Our mission is to connect individuals to the right care at the right time, improving outcomes and overall well-being for over 15 million lives across the U.S. and Puerto Rico. Our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As a mission-driven organization, we are committed to making a lasting impact through behavioral health navigation, in-home medical care, and 24/7 crisis support, with our work rooted in empathy, collaboration, and a shared passion for helping people thrive. We foster a workplace where top talent can flourish both personally and professionally, offering a dynamic environment where work has real impact, unique backgrounds are valued, and no two days are alike. Joining Lucet means directly supporting our mission to improve behavioral, physical, and social health—one member at a time.

Requirements

High School Diploma / GED or higher
1+ years of experience in healthcare operations, workforce management/scheduling, administrative coordination, or clinical support role
6+ months of Microsoft Excel experience working with Pivot Tables, logical functions
Proficiency in Microsoft Office applications (Outlook, Excel, Word) and scheduling or database systems
Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Responsibilities

Serve as the primary daily point of contact for field clinicians, supporting scheduling, coverage assignments, onboarding needs, and real-time operational issues.
Ensure providers are efficiently scheduled, travel is optimized within markets, and exam status and completion are communicated consistently.
Coordinate weekly and monthly provider schedules, manage on-call rotations, collaborate with the scheduling center on slot reallocation, and support gap-closure activities.
Review operational reports (utilization, availability, missing exams) and provide workflow support to promote timely, high-quality care delivery.
Partner with internal teams (Care Delivery, Learning & Development, Scheduling) to coordinate training, meetings, and operational updates.
Manage medical supply requests, inventory tracking, and administrative communications to ensure clinicians are fully supported in the field.

Benefits

Hourly compensation between $19.00 - $21.60, PLUS an annual performance-based, discretionary incentive.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.