Clinical Support Associate - LPN or MA

Pandya Medical Center•Duluth, GA

About The Position

Clinical Support Associate At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed primary care medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center! Join the Pandya Medical Center team as a Clinical Support Associate in our Business office. Essential Duties and Responsibilities: Ability to work independently Excellent communication skills with team members and patients. Collaborates with office manager, clinical supervisor and lead medical assistant Helps patients by providing information, services, and assistance. Ensures all job related training is followed and appropriate sign offs accomplished Attends huddle to obtain important notes for upcoming day Review patient cases for providers and nurses out of office Responds to clinical concerns for patients after appropriate consultation with providers or clinical supervisor Identifies patients that need in-office or telemedicine visits and makes prompt appointments for patients Available for phone triage per clinic Obtain medical records from hospital portals and upload them into patient charts with correct labeling. Assists with prior authorizations Assists with clinical questions from administrative staff i.e.: lab orders, determining medical necessity for patients arriving late to appointment Assist with prescription phone voicemail line Post normal results and send note to patient portal Close out consult letters after correct labeling (ex: cardiology consult note” or “pulmonology consult note”) Review diagnostics with correct labeling (ex: diagnostic mammogram or bone density) Counsels patients by transmitting physician’s orders and questions about treatment. Updates job knowledge by participating in educational opportunities and reading professional publications. Miscellaneous tasks could include: assisting with orientation/training, performing other duties and tasks as assigned by providers/managers, traveling to other locations. Knowledge, Skills and Abilities: Knowledge of medical office management systems and procedures Excellent time management skills and ability to multitask and prioritize work Excellent written and verbal communication skills Strong organizational and planning skills Ability to work in a stressful environment Ability to foster a strong Teamwork environment at all offices and amongst all staff Knowledge of customer service principles and techniques. Knowledge of computerized scheduling systems. Knowledge of common office computer programs; Word, Excel, Internet. Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement. Education, Experience, and Licensing Requirements: Candidates must hold either a Certified Medical Assistant credential or have an active LPN license in the State of Georgia. Prior clinical experience in a healthcare setting strongly preferred Proficiency with EMR (electronic medical records) systems and knowledge of medical terminology Benefit Eligibility - After 90 day waiting period Health insurance Dental and Vision plans Supplemental insurance plans 401K match plan with up to 4% by Pandya Medical Center Paid Time Off

Requirements

Candidates must hold either a Certified Medical Assistant credential or have an active LPN license in the State of Georgia.
Knowledge of medical office management systems and procedures
Excellent time management skills and ability to multitask and prioritize work
Excellent written and verbal communication skills
Strong organizational and planning skills
Ability to work in a stressful environment
Ability to foster a strong Teamwork environment at all offices and amongst all staff
Knowledge of customer service principles and techniques.
Knowledge of computerized scheduling systems.
Knowledge of common office computer programs; Word, Excel, Internet.
Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.

Nice To Haves

Prior clinical experience in a healthcare setting strongly preferred
Proficiency with EMR (electronic medical records) systems and knowledge of medical terminology

Responsibilities

Ability to work independently
Excellent communication skills with team members and patients.
Collaborates with office manager, clinical supervisor and lead medical assistant
Helps patients by providing information, services, and assistance.
Ensures all job related training is followed and appropriate sign offs accomplished
Attends huddle to obtain important notes for upcoming day
Review patient cases for providers and nurses out of office
Responds to clinical concerns for patients after appropriate consultation with providers or clinical supervisor
Identifies patients that need in-office or telemedicine visits and makes prompt appointments for patients
Available for phone triage per clinic
Obtain medical records from hospital portals and upload them into patient charts with correct labeling.
Assists with prior authorizations
Assists with clinical questions from administrative staff i.e.: lab orders, determining medical necessity for patients arriving late to appointment
Assist with prescription phone voicemail line
Post normal results and send note to patient portal
Close out consult letters after correct labeling (ex: cardiology consult note” or “pulmonology consult note”)
Review diagnostics with correct labeling (ex: diagnostic mammogram or bone density)
Counsels patients by transmitting physician’s orders and questions about treatment.
Updates job knowledge by participating in educational opportunities and reading professional publications.
assisting with orientation/training
performing other duties and tasks as assigned by providers/managers
traveling to other locations