Clinical Support Assistant

Cabin Creek Health Systems-posted 4 months ago

$13 - $18/Yr

Charleston, WV

101-250 employees

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Member of CCHS Care Team responsible for documenting patient demographic information, statistical information, and billing information in the practice management system. Responsible for assisting an assigned medical provider during clinical sessions, executing CCHS standing orders and medical provider orders, providing direct patient care and testing, and communicating with patients and caregivers by telephone and in writing. The Clinical Support Assistant communicates with patient regarding preventive care recommendations, chronic care self-management and healthy lifestyle choices. Works closely with providers and support staff in identifying strengths and deficiencies in clinical support operations, planning improvements and problem solving. Occasional Travel and being assigned to other sites may be required if the need should arise.

Coordinate staff and patient scheduling with advance planning to maximize patient access and optimize clinical workflow ensuring appropriate patient care and staff coverage.
Document patient demographic information, statistical information, required patient data collection, and billing information in the practice management system.
Collect patient co-payments and payments on patient accounts. Reconcile daily receipts and prepare deposits.
Receive in-coming telephone calls or communications in the electronic health record from patients or caregivers regarding care needs or concerns.
Coordinate follow-up and manage tasks in electronic health record to ensure patient needs are addressed in a timely manner.
Create communications in the electronic health record to medical provider or other members of the Care Team as appropriate.
Review tasks in the electronic health record from medical providers, execute provider orders and communicate with patients or caregivers by telephone or in writing.
Determine through the patient intake process if patient has any special barriers to care such as financial or transportation.
Identify financial barriers or concerns of patients, and coordinate assistance as appropriate.
Provide patients or caregivers emergent care instructions in the event of emergent complaints.
Greet scheduled patients at beginning of all medical visits to obtain vital signs, update and document the problem list, allergies.
Perform medication list reconcilement with documentation of all medications from all providers.
Prepare patient as appropriate for the examination and medical visit.
Discuss preventive and chronic care registry measures with patients.
Execute standing orders for preventive care and chronic care interventions.
Assist medical provider during examination, treatment and minor surgeries.
Administer immunizations and injections per orders and update in electronic health record.
Coordinate and perform laboratory specimen collection as appropriate.
Perform ECG's, spirometry or audiometry testing.
Provide special instructions to patient on follow up care ordered by the medical providers.
Communicate with medical providers regarding patient needs.
Maintain appropriate levels of inventory for office supplies, clinical supplies, administered medication, patient support supplies.
Ensure all equipment and instruments are properly maintained and prepared for use.
Collaborate with CCHS service partners to maximize patient access and quality of care.
Perform all assigned responsibilities for program requirements such as Family Planning, Breast and Cervical Cancer Screen Program.
Embrace opportunities to mentor and guide students from a diverse array of schools and programs.

Basic Medical Assisting skills including performing vital signs, assisting providers during examinations and procedures, administering injections, sterile technique and basic wound care.
Administering nebulizer treatments and walking O2 saturation testing.
Interpreting medical provider orders and instructions.
Basic knowledge of chronic diseases such as diabetes, asthma and depression.
Proper medical documentation skills including knowledge of ICD coding.
Navigation of a Windows based electronic health record.
Knowledge of Practice Management System software and CCHS documentation guidelines.
Knowledge of CCHS scheduling guidelines.
Knowledge of HIPAA regulations and patient privacy rules.
Good time management skills.
Good critical thinking and problem solving skills.
Basic Cardiac Life Support skills.
Ability to react calmly and effectively in emergency situations.

National Certification preferred.

Salary Range: $13.50-$18.50

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