Clinical Support Assistant - Per Diem
About The Position
Duties of a Venipuncture Tech Clin Support for the Department of Laboratories may include the following but are not limited to: Will provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking. This includes daily faxing and sending of laboratory reports. Will provide patient services to include LSARD and outpatient registration processes. These functions include knowledge of insurance providers, billing codes, order entry, Sunquest laboratory information systems, result reporting, crediting functions and discharging per University Hospital policies and procedures to conform to regulatory agency mandates which ICD-10 CM billing codes, medical necessity and medicare questionnaires. Will handle all processing of biological specimens in the optimal way to assure specimen integrity and maintain all safety regulations as per established procedures. Must demonstrate competency with both Department of Laboratories Information System, Sunquest and Cerner patient management systems. Will assist all clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns. Will maintain all records and patient files in accordance with University Hospital and departmental policies and procedures. These will include regulatory agency mandates of labs from NYSDOH, CAP and JCAHO, etc. Will act as a liaison for courier services, to identify concerns and help arrange these services to meet departmental needs. At times, may be required to perform phlebotomy and specimen collection procedures to insure proper collection and processing of patient specimens per established standards. Will maintain adequate supplies and alternate stock to obtain maximum benefits, will order and distribute supplies to outreach clients. Will maintain all measures of quality control as related to the patient and customer services centers. Will willingly rotate between the Customer Service Center, the Patient Service Center, and off-site areas and work hours to meet departmental needs.
Requirements
- Associate's degree and one year customer service experience in a clinical healthcare setting.
- In lieu of degree, two years administrative experience to include one year customer service experience in a clinical healthcare setting.
- Verification of degree (e.g., diploma or official transcript) is required for this role.
- Resume/CV should be included with the online application.
Nice To Haves
- Phlebotomy experience.
- Knowledge of patient registration procedures, regulatory and compliance mandates, insurance providers and billing information.
- Knowledge of hospital and/or laboratory computer systems.
Responsibilities
- Provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking.
- Provide patient services to include LSARD and outpatient registration processes.
- Handle all processing of biological specimens in the optimal way to assure specimen integrity and maintain all safety regulations as per established procedures.
- Demonstrate competency with both Department of Laboratories Information System, Sunquest and Cerner patient management systems.
- Assist all clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns.
- Maintain all records and patient files in accordance with University Hospital and departmental policies and procedures.
- Act as a liaison for courier services, to identify concerns and help arrange these services to meet departmental needs.
- Perform phlebotomy and specimen collection procedures to insure proper collection and processing of patient specimens per established standards.
- Maintain adequate supplies and alternate stock to obtain maximum benefits, will order and distribute supplies to outreach clients.
- Maintain all measures of quality control as related to the patient and customer services centers.
- Willingly rotate between the Customer Service Center, the Patient Service Center, and off-site areas and work hours to meet departmental needs.
Benefits
- SBUH provides generous leave, health plans, and state pension that add to your bottom line.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Educational Services
Education Level
Associate degree
