Clinical Support Assistant

Banner Health•Mesa, AZ

1d•Onsite

About The Position

As a Clinical Support Assistant you will provide clerical and administrative services to the clinical leadership team at Banner Baywood Medical Center. Candidate must have excellent customer service skills. Advanced knowledge of Microsoft office applications with advanced skills to manage an administrative calendar and the ability to be flexible and multitask with ease. Excellent written and verbal communication skills, proficient in writing and handling business correspondence. Excellent organizational and knowledge of general office skills required. Administrative experience within a healthcare setting is preferred. This position is for Full-Time Day Shift and may include weekends and holidays on a rotating basis. You will have the opportunity to utilize our self-scheduling tool as well as enjoy a flat rate $1/hour weekend shift differential as well as an 18% Night shift differential when applicable. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation’s premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system. POSITION SUMMARY This position provides clerical and administrative services and assistance requiring occasional discretion and judgement. This position will support the service line or department Director with timecard editing, field file management and occupational health tracking. This position will track equipment as appropriate. This position will assist with compiling audits and compliance reports as well as submitting security requests for system access for team members. This position will create onboarding schedules and new hire activities.

Requirements

High school diploma/GED or equivalent working knowledge.
Significant experience, typically gained through 3 years relevant work experience .
Working knowledge of clerical and administrative services as normally demonstrated through three years administrative support experience.
Must have the ability to follow oral and written directions as they relate to the functions listed above.
Must have excellent oral, written and interpersonal communication skills to effectively interact with department personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins.
Must have a working knowledge of personal software package to perform the clerical and administrative functions described above.
Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
An Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Additional related education and/or experience preferred.

Responsibilities

Provides advanced administrative support for an executive or large/complex department or provides advanced/specialized business support.
Demonstrates excellence in organization, communication and human relations skills.
Demonstrates strong understanding of office or area practices, procedures and business terminology.
Demonstrates speed and accuracy with word processing.
Shows ability to organize, prioritize and multi-task workload in a fast-paced environment.
Provides customer service skills.
Excellence in advanced administrative skills such as dictation, transcription, presentation development and meeting planning; or excellence in advanced business support skills such as data management, compilation and manipulation.
Uses established policies and general instructions and procedures to resolve a variety of problems.
Chooses best alternative from group of known possibilities.
Maintains records and/or files for assigned area.
Ensures appropriate documentation is timely and accurately entered in the departmental application.
Prepares, collates, and distributes various reports in a timely and accurate manner.
Demonstrates ability to complete or handle recurring department projects or one-time projects, as directed by supervisor.
Prioritizes and organizes own work.
Uses discretion to modify work practices to achieve results or improve efficiency.
Receives high- level work direction, with after the fact review.
May provide clerical and administrative support to department staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.