Clinical Support Assistant

UBMD Orthopaedics & Sports Medicine•Williamsville, NY

5d•Hybrid

About The Position

UBMD Orthopaedics & Sports Medicine is seeking full time Clinical Support Assistant to support Dr Christopher Hamill's Office This position will support providers and serve our patients at the following location; Williamsville Office; 111 N Maplemere Rd, Williamsville NY 14221 Administrative Days on Monday, Thursday, and Friday 8am to 4pm; have the option to work remotely. Office hours are 8am to 4pm Tuesday and Wednesday at the Maplemere Office. The Clinical Support Assistant supports providers and patients by performing a variety of administrative and clinical duties to ensure continuity of patient service and workflow within the office.

Requirements

Education Requirements High School diploma or equivalent required.
Experience Requirements One to two years of experience in healthcare provider’s office or hospital setting preferred.
Skills and Competencies Requirements Excellent communication and customer service skills required. Must be able to multi-task and desire to work in a fast-paced, team-oriented environment.

Nice To Haves

Medent: 1 year (Preferred)
Medical office: 1 year (Preferred)

Responsibilities

Verifies patient demographic information is complete and correct including address, phone number, email, pharmacy, referring Doctor and PCP information and ensures required "Meaningful Use" fields are complete. Changes the location and doctor patient is seeing as applicable.
Ensures patient has signed any required documents including HIPAA and Financial Policies.
Rooming Patients/Checking patients out-generating work notes, orders, etc. based on the providers directive.
Patient chart prep for day of appointments: enter x-ray orders, verify patient demographic/insurance information, obtain any necessary medical records
Ensure Patient IQ and MIPS compliance
Review & distribute daily progress notes to primary doctors and referring doctors.
Complete & distribute disability paperwork. Log forms & form fees following office protocol
Answers and directs incoming calls promptly and appropriately; listen and return voicemails.
Scheduling/Rescheduling patient appointments, to also include internal referrals and Orthocare follow-ups.
Sending/responding to triages, emails, teams messages (Medent, Outlook, MS Teams)
Respects and protects the confidentiality of all patient and Company information through the adherence of all HIPAA guidelines and regulations.
Other team-related responsibilities as needed
MRI authorizations