Clinical Support Analyst

Memorial Hermann Health System•Salt Lake City, UT

About The Position

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position responsible for managing customer expectations and aligning their strategic initiatives with Solution Segments in ISD. Must be able to demonstrate working operational knowledge and technical skills necessary to analyze current processes and understand customer’s business strategies. Understands hospital business processes and can translate operational problems for ISD solution teams. Must demonstrate the ability to participate in a project and understand customer workflow and key critical success factors. Must exhibit a professional attitude and presence, while representing ISD and helping champion ISD strategies within our various campuses.

Requirements

College Degree or equivalent industry experience in Healthcare
Working knowledge and or experience in the implementation of large and complex Information Systems in a Health Care environment
Basic knowledge of IT, Microsoft Office tools, knowledge of adult learning principles and instructional design
Understanding of effective Customer Relationship Management
Skills necessary for efficient problem resolution to maximize customer satisfaction
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the patient served.
Must demonstrate knowledge of the principles of growth and development as it relates to the different life cycles.

Responsibilities

Plan and develop an educational strategy that provides customers the necessary skills to adequately perform job functions.
Facilitate forums for customers to communicate their needs and provide an avenue to align ISD solutions segments with the customer and a method of follow-up.
Identifies clinical and business system application requirements through process and workflow analysis with minimal guidance.
Ability to participate in projects as a resource and or team member.
Completes projects according to established schedules and timeframes.
Demonstrates an understanding of technical knowledge of application systems and ability to identify and translate process issues impacting patient care.
Demonstrate ability to integrate into multiple work teams.
Responsible for understanding the technological advances available in the healthcare industry.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization, serves as a customer resource.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.