Clinical Support Analyst I

Banner Health • Phoenix, AZ

1d • Onsite

About The Position

We are currently seeking a Clinical Support Analyst I responsible for supporting the clinical operations of the Banner Health Ambulatory and Acute services team. In this role, you will be responsible for providing informatics expertise and resources for the ambulatory specialty and acute care clinical areas. As a resource, the ideal candidate provides ongoing clinical user support for various clinical teams and committees. This role will support the organization’s vision and direction for computer systems, process design, data management, and related processes. The Clinical Support Analyst serves as a liaison between the ambulatory and acute area clinical staff and the central education team, Nursing Informatics, and Clinical Applications Solution IT teams to communicate user needs and facilitate system optimization. As optimization of the electronic health record continues to move forward, clinician support and a mechanism for end-user education and feedback will help ensure success. The typical schedule for this role is Monday-Friday 8a-5p. The primary location for this role will be onsite at various ambulatory clinics and acute facilities in the West Valley of the Phoenix metro area. POSITION SUMMARY This position serves as a liaison to ensure successful integration of clinical systems and processes. Works with the applications and support team to develop and deploy best practices in utilization of clinical application systems. Trains clinicians on software and IT processes. Assists in the development and implementation of current and future clinical information systems, working closely with end users. The Clinical Support Analyst I collaborates with IT and other clinical or business departments across the organization to increase efficiencies and promote continuity of care through technology and workflow improvements.

Requirements

• Incumbents must possess knowledge and experience equivalent to completion of a bachelor’s degree in healthcare related field or related business discipline; and have a license for a clinical position in a practicing state; or certification in a clinical healthcare setting.
• Must have two to three years experience working within a complex and diverse health care setting.
• Must be proficient in the use of system office applications.
• Must possess a basic understanding of integrated clinical systems.
• Must have highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly.
• This position requires the ability to convey messages and thoughts clearly to a diverse audience, using both verbal and written mediums.
• Requires the ability to promote change among large groups of workers.
• Requires the ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem-solving skills.
• Requires the maintenance of familiarity with clinical care processes and information technology.

Nice To Haves

• Previous experience in information systems preferred.
• Depending upon assigned area of responsibility, position requires applicable certifications and/or licensures, including but not limited to: PT/OT; RT; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Associate in Risk Management (ARM); Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC)
• Additional related education and/or experience preferred.

Responsibilities

• Performs Outcomes Coordinator functions.
• Performs Educator functions.
• Performs Consultant and Project Coordinator functions.
• Performs Advocate functions.
• Maintains up-to-date knowledge of trends and advances in the field of healthcare IT as well as new developments of electronic health record and associated technologies.
• This position must interact with and support all levels of end users throughout the facility or specialty area, including technicians, nurses, therapists, and physicians.

Benefits

• Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level