Clinical Supervisor

Oakland Community Health Network•Pontiac, MI

30d•Hybrid

About The Position

Responsible for supervision of clinical analysts, healthcare coordinator, Administrative and Special Projects Coordinator for family support subsidy and COFR, and social-emotional consultant activities and personnel.

Requirements

The individual must possess a minimum of a Master’s degree in a mental health field.
LLP, LP, LMSW, LPC, LMFT
Minimum of 5 years relevant experience in providing services to Individual’s with Intellectual / Developmental Disabilities or Adults with Mental Illness, persons with substance use / co-occurring disorders, and/or experience with Children with Serious Emotional Disturbance may be considered; 7 years of relevant experience preferred.
Knowledge of public mental health service delivery systems in Oakland County.
Knowledge of OCHN substance use, mental health, children, and intellectual/developmental disability provider network, and how to access additional community services.
Knowledge and understanding of OCHN utilization management protocols and processes.
Knowledge of DSM-5 criteria.
Knowledge of Michigan Mental Health Code.
Understanding of Medicaid rules, regulations and Michigan Medicaid Provider Manual.
Knowledge of OCHN Screening and Assessment Tools
Knowledge of all clinical services provided by OCHN and its provider network.
Strong interpersonal and communication skills.
Be able to articulate a complex service system while establishing positive rapport with individuals in need.
Create a welcoming environment that demonstrates empathy and non-judgment.
Demonstrated high level of proficiency with Word, Excel, database, and other relevant software programs.
Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone.
Demonstrated high level of oral and written communication skills.
Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely.
Demonstrated organizational skills needed to establish office procedures and maintain files and records.
Understanding of recipient rights policies.
Understanding of trauma informed principles.
Ability to use basic intervention skills.
Ability to work collaboratively and create a team environment that resolves problems and implements solutions in an environment that fosters continuous improvement.
Ability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical employees.
Ability to provide developmental opportunities for future succession planning and skill enhancement.
Ability to communicate effectively, both orally and in writing.
Ability to conduct effective meetings.
Highly effective interpersonal, active listening, negotiation, and conflict resolution skills.
Ability to respond appropriately to crisis situations.
Must have available means of transportation to and from OCHN and for required off-site meetings or site visits.
Must be available for meetings and events which may occur outside of standard office hours.

Nice To Haves

Previous supervisory experience in areas such as community mental health and substance use disorder service delivery and program facilitation preferred.

Responsibilities

Performs administrative and supervisory duties related to all functions of the clinical analyst, healthcare coordinator, Administrative and Special Projects Coordinator for family support subsidy and COFR and social emotional consultant activities.
Monitors and evaluates audit results, reports, grant reports, and clinical reviews conducted by the clinical practice team.
Provides direction to individual employees on Clinical Practice Team through leadership, facilitation, teaching, coordination, problem solving, conflict resolution, and coaching.
Leads and participates in the review of Service Models for all networks, monitoring specifically the use of Evidence Based Practices and clinical incentives.
Leads and supports review of hospital admission disputes and high cost/level Specialized Residential Services admission.
Leads and directs the development of new clinical protocols, procedures, and practice guidelines and the implementation in the OCHN network (write/develop clinical protocols, procedures, and practice guidelines as directed for high-risk situation).
Participates in and leads clinical sections of NCQA and HSAG.
Participates in Management level meetings, annual goals, and updates.
Participates in Integrated Healthcare activities including grant writing and reporting on grant activities.
Leads Clinical team in the updating of UM Manual clinical protocols, procedures, practice guidelines and audit tools and analysis of audit results and reporting to network.
Manages and provides direction to the Zero Suicide efforts for the Clinical Team, agency, and statewide efforts.
Master’s-level clinical experience to guide fully licensed Master’s-level staff in a variety of activities.
Ability to understand and recognize each staff member’s needs and adapt supervision accordingly.
Strong leadership to guide and direct clinical team and network related to clinical services
High level ability to understand rapidly developing situations and develop plans to address challenging clinical issues.
Aggregates and analyzes large amounts of data, create visual representations of data.
Advocates, recommend, and Implement clinically appropriate services with the individuals in our network.