Clinical Supervisor - MCL

The Opportunity Alliance • South Portland, ME

1d • Remote

About The Position

Clinical Supervisor Maine Crisis Line (MCL) (Remote Optional – In Maine) The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services, providing 24/7 telephone, text, and chat support for adults, youth, and families experiencing a mental health crisis. Trained crisis support specialists offer free, confidential emotional support, stabilization, and connection to next‑step resources. We’re looking for a Clinical Supervisor who is passionate about real‑time clinical work, enjoys supporting staff through dynamic and meaningful situations, and thrives as part of a highly collaborative team. We’re seeking clinicians who think creatively, adapt quickly, and bring both empathy and solid clinical judgment to the work. The ideal candidate is a team player who can balance independent decision‑making with collaborative leadership. Location Remote optional – in Maine. This role can be performed anywhere in Maine or from our South Portland office.

Requirements

• Master’s Degree in social work or a related field required.
• Licensed Clinical Social Worker or Licensed Clinical Professional Counselor preferred; Minimal of Clinical Conditional required.
• MHRT-CSP certification or ability to achieve within 30 days of employment required.
• Ability to work flexible hours including weekends, evenings, and occasional overnights required.
• 1-3 years of supervisory experience in the field of Social Work, preferred.
• This position is fully remote, requiring a dedicated workspace that is quiet and free from distractions.
• The employee must have reliable high-speed internet access and appropriate equipment, including a computer, headset, and phone.
• The workspace should be ergonomically set up to ensure comfort and productivity.
• Regular communication with the team and supervisors will be maintained through virtual meetings, email, and messaging platforms.
• The employee is expected to adhere to data security and privacy guidelines to protect sensitive information.
• Experience in clinical psychiatric assessment of patients and ability to document assessments in a concise and comprehensive manner acquired in internship or prior employment preferred.
• Ability to make clinical decisions autonomously.
• Must possess and be able to demonstrate excellent organizational skills.
• Special skill areas: technical literacy, comprehensive knowledge of DSM-V, excellent oral and written communication skills and demonstrated team effectiveness and consensus building.
• Demonstrated computer proficiency.
• Must be able to successfully pass a criminal background, child protective service check & sex offender check.
• Must not be on the state or federal suspension and disbarment list.
• Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
• Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

Nice To Haves

• Contact Center experience preferred but not required – training will be provided.
• Licensed Clinical Social Worker or Licensed Clinical Professional Counselor preferred

Responsibilities

• Provides real‑time clinical support to Crisis Support Specialists during incoming calls, texts, and chats.
• Offers in‑the‑moment and follow‑up clinical consultation, case review, and administrative support to guide high‑quality service delivery.
• Assists with assessing and triaging client needs, ensuring appropriate referrals and safe, effective crisis intervention.
• Acts as a clinical resource regarding suicide risk, mental health, substance use, safety planning, and care coordination.
• Supports smooth operations during active hours by helping staff navigate fast‑paced and diverse clinical situations with confidence.
• Works closely with statewide Crisis Response Services to support continuity of care for individuals and families.

Benefits

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level