Clinical Supervisor

The Salvation Army Great Lakes Division•Detroit, MI

12d

About The Position

The Clinical Supervisor is responsible for the maximum quality, efficiency, and economy of all clinical and treatment services. This role oversees the initial and on-going education of all staff and provides supervision in relevant clinical areas. Essential Responsibilities Assists with interviewing, hiring, training, and supervising all clinical staff, treatment coordinators and peer support staff Facilitates open communication, group decision-making and problem solving among staff to drive high performance, and optimal program outcomes. Manages performance, conducts performance reviews and takes corrective action as appropriate Develops program goals and monitors delivery of services, providing clear job expectations; provides support and direction to staff. Helps staff provide a client centered approach to care Stays abreast of current clinical/treatment practices and procedures; researches, develops and implements additional clinical/treatment services to meet current community needs and trends; provides education/updates on industry best practices Develops and implements area maintenance and quality assurance policies and procedures per mandated regulatory standards. Enforces compliance standards in agreement with the accreditation body, local/state/federal regulations, and funding sources. Identifies opportunities for quality improvement Creates worksite safety standards and enforces procedures. Completes monthly safety drills, biannual emergency management drills, monthly safety walk-throughs, and monthly accuracy testing Consults on clinical/treatment related issues and serves as a primary point of contact when there are customer issues related to quality of service; assesses individuals' clinical needs and develops total treatment plans using evidence-based practices; monitors and treats chronic and emergency psychiatric conditions; develops and administers treatment plans as necessary ensures incident reports are written as required, and reports treatment concerns to the appropriate personnel Maintains proper, detailed clinical/treatment documentation, continuity of care and treatment team reference. Acts as a super-user for the Electronic Health Record, training staff and providing audits as necessary. Fosters positive working relationships with all collateral agencies, referral sources, and business/industry employee assistance representatives. Participates in meetings as requested. Other duties as assigned Additional Responsibilities Supervision Received: Limited Direction - Works from overall policies, goals, and budgetary limits. Virtually self-supervising with direct accountability for final results. Supervision Responsibilities: Advanced supervision - Determines work assignments, priorities, and procedures for subordinates; ensuring quality and quantity of work. Holds decision making authority for employee life-cycle activities including hiring, training, promotions, compensation, performance management, coaching and terminations.

Requirements

Master’s Degree in Clinical Psychology or related field
Certified Clinical Supervisor (CCS) certification or have an approved development plan through the Michigan Board for Addiction Professionals (MCBAP)
Mastery level computer software experience
Learn and adhere to The Salvation Army Social Services Code of Ethics
Understand and adhere to professional boundaries within and outside of the organization
Maintain confidentiality of customer information and obtain appropriate releases of information
LEADERSHIP: Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals; providing timely guidance and feedback.
COMMUNICATION: Ability to effectively receive and express ideas, both written and verbal; using clear and concise vocabulary and active listening skills.
ADAPTABILITY: Ability to fit into a changing work environment, priorities or organization needs by staying open-minded and being able to change based of new information.
CUSTOMER SERVICE: A desire to serve others by focusing efforts on listening and responding effectively to questions, providing services, and evaluating customer satisfaction.
EMPATHY: Ability to identify with or be sensitive to the feelings and experiences of others.
MOTIVATION: Ability to inspire and encourage others to reach a goal; maintaining high level of productivity and self-direction.

Nice To Haves

Experience in the substance abuse and/or mental health field (preferred)
Management experience in the Behavioral Health Care setting (preferred)

Responsibilities

Assists with interviewing, hiring, training, and supervising all clinical staff, treatment coordinators and peer support staff
Facilitates open communication, group decision-making and problem solving among staff to drive high performance, and optimal program outcomes.
Manages performance, conducts performance reviews and takes corrective action as appropriate
Develops program goals and monitors delivery of services, providing clear job expectations; provides support and direction to staff.
Helps staff provide a client centered approach to care
Stays abreast of current clinical/treatment practices and procedures; researches, develops and implements additional clinical/treatment services to meet current community needs and trends; provides education/updates on industry best practices
Develops and implements area maintenance and quality assurance policies and procedures per mandated regulatory standards.
Enforces compliance standards in agreement with the accreditation body, local/state/federal regulations, and funding sources.
Identifies opportunities for quality improvement
Creates worksite safety standards and enforces procedures.
Completes monthly safety drills, biannual emergency management drills, monthly safety walk-throughs, and monthly accuracy testing
Consults on clinical/treatment related issues and serves as a primary point of contact when there are customer issues related to quality of service; assesses individuals' clinical needs and develops total treatment plans using evidence-based practices; monitors and treats chronic and emergency psychiatric conditions; develops and administers treatment plans as necessary ensures incident reports are written as required, and reports treatment concerns to the appropriate personnel
Maintains proper, detailed clinical/treatment documentation, continuity of care and treatment team reference.
Acts as a super-user for the Electronic Health Record, training staff and providing audits as necessary.
Fosters positive working relationships with all collateral agencies, referral sources, and business/industry employee assistance representatives.
Participates in meetings as requested.
Other duties as assigned