Clinical Supervisor II

Volunteers of America Los Angeles•Los Angeles, CA

5d•$98,516 - $103,701•Onsite

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless facilities, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org . PAY RATE: $98515.56 - $103700.59 Per Year BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE The Clinical Supervisor II will oversee clinical and casework services performed by the multi-disciplinary case management team. Provides the supervision of registered AMFT/ACSW needed for licensure of subordinate clinicians/case managers, as per BBS rules. Primary clinical advisor to the Program Manager. Reporting to the Program Manager, the Clinical Supervisor II performs the following specific duties:

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
Master's degree in social work, psychology, or counseling from fully-accredited college or university.
Licensed by the state of California as a Licensed Clinical Social Worker, Licensed Marriage & Family Therapist, Psychologist, or Licensed Professional Clinical Counselor. (LCSW, LMFT, or LPCC)
Minimum of 2 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion
Minimum of 2 years post-licensure supervision experience (meets BBS criteria for supervision of registered AMFT/ACSW)
At least one-year (1) of experience as a Clinical Supervisor of a residential homeless facility

Nice To Haves

Experienced providing services to those who are recovering or dually-diagnosed

Responsibilities

Supervises the designated licensed and/or registered therapists, case workers and other clinical staff
Implements and communicates clinical employee performance standards in accordance with the organization policy and procedures and DMC-ODS Waiver, Title XXII and CARF standards
Ensures that the program approach is trauma-informed and strength-based by monitoring and participating in activities and by maintaining emotional and physical safety of the staff and clients.
Coordinates case conferences with clients, consults with service team, monitors progress of clients on case plan, supervises and conducts interventions, assists clients to meet the agreed upon goals.
Meets regularly with multi-disciplinary case management team to review services provided to clients, ensuring the quality of care and adherence to VOALA procedures and State policy and regulations
Evaluates the quality of services provided compared to clinical best practice guidelines.
Processes, analyzes and reviews critical Incidents involving program participants.
Plans and provides training on relevant topics to clinicians, participants and organization staff.
Prepares Incident Reports, in concert with local authorities as needed, performs follow up as needed; facilitates support groups and client participation
Network and communicate with referral agencies and community resources, as well as family members and natural supports, facilitates clinical admissions as warranted to expedite services
Participates and assists with outreach events, meets regularly with funder as required by contract
Provides BBS required supervision and reporting of subordinates seeking licensure.
Reviews case records for accuracy, consistency, and conformity with laws, regulations and policies and for quality of clinical case management and application of proper clinical case management techniques
Create and work within a team environment to ensure all Program staff are knowledgeable and familiar with contract expectations, case management and supervisorial expectations and ensure all staff are delivering high quality care
Conducts unit staff meetings to interpret and discuss new policies, procedures and regulations, and to discuss need for improvement of clinical case management techniques
Participates in and conducts in-service training programs and staff development activities
Provide quality assurance of documentation and ensuring that case managers monthly contacts assist the agency with meeting its billing goals
Co-sign all notes of non-clinical/non licensed employees within the relevant database system or other internal noting system
Other tasks as may be assigned by the Program Manager
Oversee clinical case management services, ensure adherence to VOALA, State and Program policy, regulations and law
Evaluates quality of clinical services delivered, plans training to improve services
Provides BBS required supervision of registered AMFT/ACSW
Reviews case records, ensures accuracy and compliance with VOALA and ODR policy, regulations and law
Builds case management team, and supporting staff to ensure high quality care
Conducts regular staff meetings to discuss and implement best practices
Conducts in-service training of staff, clinical and non-clinical
Other duties as required and may be subject to change