Promotes an environment conducive to the delivery of quality patient care. Assist with chart audits and assure action is taken. Identifies trends in audits and communicates results to Manager and team. Assures field supervisory visits are accurately completed according to agency policy as necessary. Provides direction to the staff with clear responsibility for the coordination of resources to efficiently support day to day operations. Monitors and assures staff productivity according to established targets on a daily basis. Assures timely correction of charting deficiencies that impact revenue cycle and clinical operations by field team members. Participates in the orientation of staff through on-going direct teaching, coaching, observation, review and precepting of staff. Assesses educational needs of clinical staff and assists in development and facilitation of in services for staff. Participates in Field Team Interview/Hiring and Selection. Hires, coaches and terminates direct reporting staff. Coordinates and ensures 24 hour availability of field staff services and rotates on call coverage with Manager. In collaboration with the Manager, conducts ongoing process improvement. Conducts tracers/joint visits and provides on-going feedback to staff. Ensures accurate, timely and thorough OASIS or Hospice Item set data cycle time. Works collaboratively with operational staff and other leadership to ensure growth and maintenance of established patient and referral relationships. Establishes and maintains quality standards, continually evaluating workflow and processes. Develops collaborative and cooperative relationships with customers, physicians, community organizations and entities of Advocate Aurora Health at Home. Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
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Job Type
Full-time
Career Level
Mid Level