Clinical Success Director, NYC

Abridge•New York, NY

4d•Onsite

About The Position

As a Clinical Success Director, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data.

Requirements

5+ years of experience as a clinician (MD, DO, PA, NP)
Experience with Epic and a deep understanding of clinical documentation workflows
A passion for solving problems and creating new opportunities for clinicians
Proven track record of leading successful initiatives from conception through launch.
Ability to build relationships with different layers of an organization, from front-line staff to executives.
Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
Experience working with cross-functional teams in a fast-paced, startup environment
This role requires up to 20% travel
Must be able to go into our NYC SoHo office 3x/week.

Responsibilities

Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors.
Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap.
Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences.
Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value.
Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more.

Benefits

Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.
... and much more!