Clinical Specialist II - Enabling Technologies 7D - Dallas Fort Worth (DFW)

Orthofix

36d•$80,000 - $97,000

About The Position

The Clinical Specialist II provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides pertinent and precise training at all levels. You are a product expert and will advise surgeons and staff during surgery, on all aspects of the systems technology.

Requirements

Bachelor’s Degree (B.A.) in Nursing and other relevant fields
Two (2) to five (5) years of experience in medical device/navigation; or related experience.
Experience in MRI & CT, intra-operative imaging, stereotactic navigation, optics, or robotics.
Hands on experience in a hospital or OR setting.
Experience in informatics – PACS, DICOM, networking.
Strong interpersonal and communication skills
Strong communication of technical subjects to a wide range of audiences
Quick analytical thinking and problem-solving skills
Independent worker, strong work ethic, and self-motivated
Strong computer literacy
Ability and willingness to travel throughout the United States
Off-hours, weekend, and holiday support at times
Flexible day-to-day availability and schedule

Nice To Haves

B.S. in Biomedical or Clinical based field.
Knowledge of video integration and routing
Competency in leading evaluations
Proficient with ETQ documentation
Ability to successfully train new Clinical Specialist hires
Prior experience in sales or customer services is an asset
Proficient in the use of PC software applications, including Microsoft Office.

Responsibilities

Manage designated accounts within specified territory by providing on-site consulting, guidance and assistance to physicians and Operating Room (OR) personnel to ensure product and tools accuracy in usage.
Educate/train physicians and relevant hospital personnel on the use of the company’s navigation technologies, associated equipment and instruments at installations, trade shows and labs to insure procedural efficiency.
Develop effective training resources for hospital staff to facilitate training of associated staff on product.
Work with key surgeons to obtain product feedback to communicate to product development teams for continuous technical enhancement.
Analyze, resolve, and repair issues through detailed analysis and in-depth understanding of the product.
Provide prompt customer support by use of comprehensive case collecting process, ensuring client satisfaction.
Provide independent support for all Cranial and Spine related cases with accurate knowledge and answer relevant queries in a timely manner.
Confidently lead evaluations, labs, demos, and installations to demonstrate value in product and associated tools.
Successfully and effectively train new Clinical staff on processes and procedures and other associated job-related responsibilities.
Keep abreast of developments regarding 7D (SeaSpine) and competitive Image Guided Surgery products and services through ongoing training and individual research and development.
Support sales efforts by coordinating closely with the Area Sales Manager to leverage your clinical expertise in developing sales opportunities.
Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.