Clinical Solution Specialist (Patient Monitoring) – Grand Rapids MI (Toledo, OH, MI, IN, KY)

Philips • Grand Rapids, MI

3d • $90,000 - $143,000 • Onsite

About The Position

In this role, you have the opportunity to impact the use, adoption and optimization of patient monitoring solutions at numerous Philips customer sites. As a Clinical Solutions Specialist with Philips Healthcare, no two days are the same. One day you may be delivering a custom-made educational program at a major teaching hospital, the next you could be supporting a go-live in a clinical unit when they first put their patients on the Philips monitors. You will customize the configurations of the Philips patient monitoring systems to support the clinical workflows in the customer’s units and help optimize the use of new technologies. You are critical to the successful planning and implementation of significant improvement projects. Your role: Serve as a clinical resource to patient monitoring customers in the Greater Detroit, Michigan area and surrounding territory. Work closely with the Philips Field Service organization, sales, and project managers during multiple phases of the implementation and go-live processes. Understand customer’s goals for their Philips solution; develop plans to support solution implementation and use from a clinical perspective. Manage the clinical aspects of an implementation including assessing workflows, creating education plans, determining custom configurations, supporting first customer use, encouraging ongoing adoption of change, and optimizing use of complex monitoring solutions. Assess customer's configuration requirements and education needs; plan and deliver equipment and application education. Focus on the clinical configuration and education needs of patient monitoring customers in various departments: critical care, emergency department, peri-operative units, telemetry, NICU/PICU, and general care. Understand clinical implications of technical implementations including networks and clinical informatics systems. Deliver clinical services to customers that are consultative, advanced, and focused on workflows and clinical optimization. Apply product and clinical knowledge to troubleshoot and solve problems. Support customers in the use and optimization of their systems. Establish and maintain strong working relationships with key internal partners and customers; enable the success of the implementation team. This role may also be required to clinically lead and plan foundation-level complexity projects.

Requirements

• 4+ years of experience in critical care environments
• Bachelor’s Degree in Nursing or equivalent (RN); current nursing license
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• Clinical teaching/in-servicing experience
• Exceptional communication and presentation skills
• EMR’s and networked clinical systems
• Flexibility and tolerance of ambiguity
• Project Management
• High comfort level with technology and informatics concepts
• Detail oriented and organized
• Able to drive an average of 1-4 hours daily
• Willingness to travel overnight 80% of the time

Responsibilities

• Serve as a clinical resource to patient monitoring customers in the Greater Detroit, Michigan area and surrounding territory.
• Work closely with the Philips Field Service organization, sales, and project managers during multiple phases of the implementation and go-live processes.
• Understand customer’s goals for their Philips solution; develop plans to support solution implementation and use from a clinical perspective.
• Manage the clinical aspects of an implementation including assessing workflows, creating education plans, determining custom configurations, supporting first customer use, encouraging ongoing adoption of change, and optimizing use of complex monitoring solutions.
• Assess customer's configuration requirements and education needs; plan and deliver equipment and application education.
• Focus on the clinical configuration and education needs of patient monitoring customers in various departments: critical care, emergency department, peri-operative units, telemetry, NICU/PICU, and general care.
• Understand clinical implications of technical implementations including networks and clinical informatics systems.
• Deliver clinical services to customers that are consultative, advanced, and focused on workflows and clinical optimization.
• Apply product and clinical knowledge to troubleshoot and solve problems.
• Support customers in the use and optimization of their systems.
• Establish and maintain strong working relationships with key internal partners and customers; enable the success of the implementation team.
• This role may also be required to clinically lead and plan foundation-level complexity projects.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level