Clinical Services Supervisor, RN (Women's Health)

Community Health Centers•Santa Maria, CA

55d•Onsite

About The Position

Under the direct supervision of the Health Center Manager and in-direct clinical supervision of Nursing Administration, the Clinical Services Supervisor (CSS) shall perform licensed nursing duties under scope of practice, oversee back office clinical competency and performance, maintain and operate medical and laboratory equipment, assist in the treatment and care of patients, including performing physically demanding assignments. The CSS will collaborate with the Health Center Manager to manage the clinics productivity goals while maintaining high patient satisfaction, efficient, and quality care. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times.

Requirements

Graduation from an accredited Registered Nursing program.
Current RN license issued by the State of California Board of Registered Nursing required.
Minimum two year of recent experience in ambulatory care preferred.
Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, policy and procedure manuals.
Ability to respond effectively to the most sensitive inquires or complaints.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of patients or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply sound judgment in understanding to carry out instructions in written or oral form.
Ability to make appropriate job decisions following standard office policies and past precedents.
Experience with word processing, spreadsheets, email, and keyboarding required.
Microsoft Office and Google Suite skills required.
Working knowledge of EHR required.
Competency in EHR system required.
Possession of current, valid, unrestricted California Driver's License (Class C) required.
Required to obtain and maintain current, valid, unrestricted RN license issued by the State of California Board of Registered Nursing.
Current CPR (BLS-C) card required. Must obtain a valid CPR card within first 60 days of employment if not certified at time of hire.
Required to pass a criminal history background check and drug screen upon hire.
Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season.

Responsibilities

Participates in patient population management relating to clinical services while taking into account cultural diversities, sensitivities, and local recourses.
Prioritizes the management of patient acuity and optimal clinical flow. Recalls patients for routine health maintenance as needed. Use Evidence Based Practice guidelines to assist with disease management.
Participates independently in direct or indirect care coordination and case management. Provides patient education directed by providers care plan.
Coordinates with the Care Team (Primary Care Provider, Health Educator, Registered Dietitian, RN, Behavioral Health Provider, Director of Nursing, or Medical Director) to ensure appropriate services are arranged for the patient in order for the patient to meet his/her care goals.
Provides direct/indirect patient care services that ensure the safety and protection, comfort, and the performance of disease prevention and restorative measures.
Independently utilizes nursing judgement to provide triage of patients with proper disposition and appropriate level of care using company adapted triage protocols.
Participates in rooming patients, obtaining vital signs, medication administration, and patient treatment as directed by provider and within RN scope of practice. Initiates emergency procedures as directed by standardized protocols.
Performs, observes, and records symptoms, abnormalities, and progress of the patient and reports findings to the provider. Documents all care coordination activities in the medical record.
Assists team with a pre-visit checklist and participates or directs team huddles to establish patient goals and interventions. Assists with patient/client follow up appointments within the recommended time frames.
Communicates with all members of the care team both internal and external by being a patient advocate. Uses available resources to facilitate care to ensure appropriate services are arranged for the patient in order for the patient to meet self-management and care goals.
Tracks and compiles outstanding test and laboratory results required for examinations and visits for referrals and follow-up. Coordinates the notification process with support staff as recommended by the providers.
Maintains and operates medical and laboratory equipment and documentation as necessary. May need to assist provider during treatment, examination, and/or testing of patients.
Performs clinic audits and maintenance of laboratory and medication management for a multitude of state or federal regulatory compliance.
Collaborates with the Quality Improvement Department to comply with federal and state regulations and payer requirements. Assists with various report tracking in and all software programs as designated by the company.
Attends and participates in staff meetings and ongoing nursing review meetings. Participates in specialty committees as assigned.
Demonstrates professionalism when calling patients and provides quality customer service using AIDET Standards.
Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events.
Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics).
Demonstrates knowledge of domestic violence, child and dependent abuse protocols.
Demonstrates cultural sensitivity and competence with patients.
Demonstrates adherence to Quality Improvement processes such as Meaningful Use, HEDIS, UDS and Regulatory compliance and company productivity.
Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).