Clinical Services Representative 1

FMOLHS•Baton Rouge, LA

About The Position

The Clinical Services Representative supports clinical staff by performing clerical and administrative tasks that help maintain unit efficiency and deliver excellent customer service to patients and visitors. Follows established guidelines and works under close supervision.

Requirements

High school diploma or equivalent.
Strong communication, customer service, and computer skills
Knowledge of medical terminology
Ability to multitask and operate office equipment.
Current BLS certification required only in mental health departments.

Nice To Haves

Medical Terminology or Medical Assistant training preferred
Cerner (CIS) experience a plus

Responsibilities

Assemble and maintain patient charts from admission through discharge.
Collect printouts, file documents, run reports, and retrieve data as requested by physicians and nurses.
Order equipment and supplies; maintain adequate inventory levels.
Accurately process patient orders and requests for exams and ancillary services (e.g., x-rays, lab tests, transportation).
Coordinate patient admissions, transfers, and discharges.
Retrieve medications from the pneumatic tube system or pharmacy and deliver to nursing staff or secure location per nurse manager instructions.
Assist nursing staff with medication retrieval and placement for administration.
Act as receptionist: greet patients, direct visitors, and provide information to medical staff.
Answer phones using proper etiquette; respond promptly to patient call lights.
Maintain a clean, organized work area and ensure office equipment is functional.
Contact physicians for consults and notify nursing staff of updates.
Perform other duties as assigned.