Clinical Services Implementation Manager

Kroger•Cincinnati, OH

34d

About The Position

Responsible to manage key projects, rollout new initiatives, and onboard new clients for existing programs. Work in collaboration with subject matter experts to develop implementation strategy, execute the plan, and monitor program/initiative implementation. Create effective learning solutions for associates designed to meet business needs and produce measurable results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

Bachelor's Degree
Any instructional design or training experience
Any experience in project management or process improvement role
Proficient in Microsoft Office
Demonstrated ability to manage multiple priorities
Ability to maintain communication throughout the division and enterprise
Ability to work both independently and as part of a team
Ability to respond to changing business priorities
Self-directed, ability to execute projects with minimal supervision
Excellent project management skills with the ability to effectively meet deadlines
Excellent oral/written communication skills

Nice To Haves

2+ years of healthcare-related experience
Any experience in a client management role
Any data/business/process analyst experience
Certified Pharmacy Technician or other relevant healthcare certification
Certification in process improvement or project management
Lean Six Sigma Certification

Responsibilities

Manage the rollout of new initiatives, serving as a liaison between subject matter experts, relevant corporate teams, and division/store teams for training events
Manage projects in partnership with subject matter experts and departmental leaders
Communicate assigned tasks and timelines and deliver consistent project updates to various contributors and stakeholders about strategy, adjustments, and progress
Identify risks/barriers to project implementation, necessary deliverables, and appropriate timelines
Assist in identifying opportunities to improve execution by analyzing reports/systems
Guide the facilitation of working sessions to identify areas of opportunity and develop current and future state processes for team initiatives
Collaborate with content subject matter experts and training team to design and develop interactive learning solutions for division and store associates that drive measurable business results
Oversee the onboarding of new clients into existing programs
Ensure solutions are instructionally sound and adhere to quality standards, policies, and procedures
Design and perform evaluation methods to measure results of training
Travel to divisions and stores to oversee the implementation and follow up of new and enhanced processes/programs
Must be able to perform the essential job functions of this position with or without reasonable accommodation