Director, Implementation Services

Mindbridge Ai

4d•Hybrid

About The Position

As a Director, Implementation Services within the Implementation and Consulting team, you are responsible for leading the successful implementation and initial value realization of MindBridge solutions for complex, enterprise customers across multiple industries. This senior, customer-facing role requires deep expertise in analytics, enterprise system implementations, and financial process and control transformation through technology-enabled solutions. Reporting to the VP, Customer Transformation, you will engage regularly with Senior Client Executives (including Partners, VP, and C-level leaders), data and technical experts, and internal delivery teams to ensure high-quality outcomes across multiple concurrent customer engagements. With 15+ years of experience, you bring the judgment, executive presence, and delivery leadership required to guide customers through complex transformation initiatives.

Requirements

Exceptional executive communication, facilitation, and presentation skills
Strong business and analytical acumen
Deep knowledge of ERP systems and financial reporting applications
Strong understanding of accounting, finance, audit, and control frameworks
Proven ability to manage complex, multi-stream delivery engagements
Ability to identify customer pain points and design effective, scalable solutions
Ability to operate independently while collaborating effectively across teams
Strong stakeholder management skills across technical and non-technical audiences
Enterprise Analytics Implementations
Financial Process Transformation
Control Transformation
Project and Program Leadership
Technology Integration
Data Analysis and Interpretation
Guidance and Mentorship
University degree in Commerce, Administration, or a related discipline (preference for accounting, finance, or information systems)
15+ years of progressive experience in analytics, enterprise systems, consulting, or professional services
Extensive experience delivering complex financial or analytics implementations
Proven ability to gather executive-level business requirements and translate them into delivery-ready solutions
Demonstrated success leading complex projects from initiation through deployment
Fulfill requirements necessary to obtain and clear a full background check

Responsibilities

Lead end-to-end delivery of complex MindBridge implementations from kick-off through deployment and early value realization.
Act as the senior delivery lead for assigned customer engagements, accountable for scope, quality, timelines, and outcomes.
Manage multiple concurrent customer implementations while balancing hands-on involvement with executive oversight.
Serve as a trusted advisor to senior customer executives throughout the implementation lifecycle.
Lead executive-level workshops, steering committee sessions, and value-focused discussions.
Translate customer objectives, financial processes, and risk priorities into implementation strategies and measurable outcomes.
Partner closely with Data Engineering and Product teams to align customer data, ERP environments, and analytics use cases.
Guide solution design decisions to ensure scalability, accuracy, and alignment with customer objectives.
Proactively identify, assess, and manage delivery risks and complex dependencies.
Collaborate with Sales and Account Management teams during late-stage sales and customer onboarding to ensure smooth transition into delivery.
Work closely with Customer Success to support effective handover following successful implementations.
Act as a liaison to Product, Services, and Engineering teams, contributing customer insights and feedback.
Provide mentorship, guidance, and escalation support to implementation consultants and data engineers on active engagements.
Contribute to continuous improvement initiatives related to delivery methodologies, customer experience, and internal processes.
Support strategic initiatives led by the VP, Customer Transformation related to service quality, scalability, and customer outcomes.
Operate effectively under tight timelines and high customer expectations.
Travel up to 25% as required to support customer delivery and executive engagement.