Clinical Service Supervisor

Baylor Scott & White Health•McKinney, TX

About The Position

The Supervisor of Clinical Services coordinates activities of assigned clinical employees. Works with the manager to ensure the practice meets standards. Provides daily leadership and supervision of clinical employees and programs. Responsibilities include various supervisory and coordination tasks in site clinical services.

Requirements

General knowledge of health care modalities, therapies, terminology and equipment.
Basic knowledge of the revenue cycle and how the work unit fits into the overall scheme.
Professional demeanor and appearance.
Good problem solving skills.
Able to relate to others including patients, employees, coworkers, senior management, vendors and general public.
Able to make tactical choices about allocating and directing supervised employees' work using established guidelines, policies, and procedures.
Able to make effective hiring and termination recommendations.
Able to train, and evaluate performance of supervised staff.
General computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
Must have healthcare experience
Must be able to draw blood
Management experience required
EDUCATION - Associate's or 2 years of work experience above the minimum qualification
EXPERIENCE - 2 Years of Experience

Nice To Haves

Demonstrated teaching and mentoring skills preferred.
Experience with system workflow training
Prior Supervisor experience preferred
Strong Interpersonal and people skills
Experience with EPIC required

Responsibilities

Supervises daily activities of clinical staff to ensure efficient operations. This includes ordering supplies for the clinical area and handling duties of Medical Staff as needed.
Organizes work in an efficient and cost-effective manner, ensuring continuity of service.
Work includes preparing and helping with patient exams, preparing treatment rooms, collecting medical data, and inputting information for medical records. It also involves routine patient testing and administering routine medications, injections, and vaccinations.
Ensures employees follow behavior standards, corporate policies, and patient satisfaction standards for internal and external customers.
Oversees compliance, training and maintaining applicable license and certifications.
Serves as clinical onsite contact for Physicians, Administration and Staff.
Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
Partners with leadership and necessary departments to investigate, resolve, and document resolution of patient complaints concerning services provided by practice.
Implements plans with clinic leadership as they apply to the clinic staff supervised.
Works with next level leadership to implement changes consistent with clinic operational plans.
Routinely provides reports on operational metrics and explains variances against plan.
Oversees activities including interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
Maintains safety of patients, family members, staff and self during all activities.