Clinical Service Representative I - Ophthalmology

Washington University in St. Louis•St. Louis, MO

1d•$16 - $22•Onsite

About The Position

Provides clinical office support including answering telephone calls, entering demographic and insurance/referral information, and scheduling appointments. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Basic Life Support - American Heart Association (must be obtained within one month of hire date).
Basic Life Support - American Red Cross (must be obtained within one month of hire date).
Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements.
No specific work experience is required for this position.
A driver's license is not required for this position.

Nice To Haves

Medical Office Setting (1 Year) work experience
Communication skills
Computer Literacy
Customer Service skills
Insurance knowledge
Interpersonal Relationships skills
Medical Terminology knowledge

Responsibilities

Answers telephone calls and handles patient questions or routes to appropriate personnel.
Schedules, reschedules, cancels and confirms patient appointments.
Registers new patients in the system and obtains demographic and insurance information.
Assists with obtaining referrals/pre-certifications as needed.
Provides packets of information to patients associated with services which may accompany the appointment.
Assists other clinical support staff during peak time, vacation/illnesses.

Benefits

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs
Adult care resources
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us