Clinical Scheduling Assistant

Legacy Community Health•Pasadena, TX

17d•Onsite

About The Position

Welcome to Legacy Community Health, where every day is an opportunity to make a meaningful impact in the lives of those we serve. As a Clinical Scheduling Assistant, you are not just a team member; you are a vital part of our family, ensuring that our patients receive the care they deserve through efficient and compassionate scheduling. Role Highlights: You will be instrumental in keeping our operations seamless by monitoring and optimizing provider schedules. Work Environment: Experience the joy of working with a passionate and dedicated team committed to exceptional community healthcare. Impact: Your efforts will directly enhance the patient experience, making healthcare more accessible and efficient for everyone. Growth Opportunities: Enjoy the benefits of mentorship and personal development as you progress in your career with us. Mission-Driven: Be a part of our mission to deliver quality healthcare to those who need it most and make a real difference in your community. By joining us, you will play a crucial role in shaping the future of healthcare delivery at Legacy, creating meaningful experiences for both patients and staff.

Requirements

High School Diploma.
Medical Assistant-Certified or EHRS medical documentation training.
Must maintain BLS/CPR.
Previous experience in a medical clinic setting.
Proficient in entering data in an EHRS.
Excellent written and oral communication skills.
Strong ability to work both independently and as a team.
Self-motivated and able to demonstrate problem-solving.
Willing to communicate frequently via phone with patients.

Nice To Haves

Spanish-speaking preferred.

Responsibilities

Collaborate closely with Front Desk staff, Lead Medical Assistants, and the Clinical team to ensure provider schedules are optimized and consistent.
Coordinate and communicate patient scheduling in real-time, adhering to Legacy's guidelines.
Investigate and address scheduling errors, escalating recurring issues as necessary.
Manage and adjust patient schedules to enhance efficiency and clinic flow.
Use lists effectively to schedule same-day or next-day appointments.
Work with Site Leadership to maintain a roster of per diem, locum tenens, and alternative providers for shift coverage.
Facilitate appropriate scheduling for walk-in patients, including newborns.
Serve as the primary contact for the Contact Center staff for same-day visit coordination.
Assist with reminder calls and manage portal messages to ensure patient engagement.
Update patient registration information with accuracy and attention to detail.
Participate in mandatory training sessions and perform additional duties as assigned.