Clinical Scheduler - Behavioral Health

Your Health Organization•Columbia, SC

4d•Hybrid

About The Position

We are seeking a Clinical Scheduler to assist with all clinical scheduling needs for our Behavioral Health patients. The role of the Scheduler is responsible for ensuring a smooth registration process for new patients and efficient appointment scheduling for new and existing patients. This position will be working a hybrid schedule that consist of days in the local office nearest you as well as working from remotely depending on training and productivity. This is a full-time, salary-based 8-hr position (8:00AM-5:00PM) (Monday-Friday). About We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care. Why Choose a Career at Your Health? Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees. What Are We Looking For? Your Health is currently looking for a Clinical Scheduler to join our growing Primary Care family. A successful Scheduler will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions. The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s)

Requirements

High school diploma or equivalent required, while an Associate's or Bachelor's Degree in Healthcare is preferred.
Previous experience in a medical or healthcare setting, preferably a scheduling or administrative role.
Familiar with medical terminology, procedures, and insurance verification purposes.
Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization.
Strong problem-solving abilities
Ability to work effectively under pressure.

Nice To Haves

Preferred CMA, LPN or RN

Responsibilities

Appropriately register, verify and timely schedule patients according to the Companys care model.
Ensure new patients are being tracked and followed until scheduled.
Schedule appointments for patients according to care model including follow-ups with healthcare providers based on availability, medical urgency, and patient preferences.
Ensure all disciplines with schedules are fully optimized.
Ensure patients are being followed and scheduled appropriately when discharged from an in-patient facility.
Ensure TCM appointments are scheduled promptly and within the required window.
Ensure strong documentation is implemented.
A multitude of software systems (including tracking systems) will be utilized to ensure patient follow-up and better patient outcomes.
Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions.