Clinical Scheduler - Baden

Concordia Lutheran Ministries and Affiliates•Baden, PA

About The Position

Concordia Visiting Nurses is a Medicare-certified, state licensed, Medicaid approved home health agency operating in nine Western Pennsylvania counties. For well over a decade, Concordia Visiting Nurses has provided high-quality skilled nursing, palliative care, and a variety of therapy services to our patients. Our goal is to deliver quality home health services, in good faith, to those who entrust themselves to our care and to minister to the unique needs of each individual with respect, dignity, and compassion. We strive to hire excellent people at Concordia - and keep them as well! POSITION SUMMARY The Scheduling Assistant is responsible for assisting the Scheduling Supervisor in the daily operations of the agency’s on-going scheduling functions.

Requirements

Computer skills: Microsoft Word and Excel
Excellent organizational skills with attention to detail
Good communication and interpersonal skills
Ability to prioritize and organize daily workload
High School education required

Responsibilities

Creates yearly model calendars for staff in the computer.
Verifies schedules provided by clinicians with computer-generated schedules and makes changes accordingly.
Verifies and changes recent visits to ensure staff does not overlook patient recertification.
Ensures frequencies written by clinician’s match visit patterns; contacts clinicians when corrections need to occur.
Reassigns patients to covering clinicians during periods of vacations and other absences.
Edits visits when computer glitches occur.
Schedules Telehealth installations and removals.
Handles general inquiries from staff and patients, whether received by telephone, e-mail, or in person.
Identifies problems/concerns with patients and staff and reports them appropriately.
Communicates all changes in the daily schedule to the appropriate supervisor and/or staff member.
Obtains and delivers information to others by computer, phone, fax, written reports, letters and in person.
Interacts with field staff, patients, families, physicians, other health disciplines, agencies, insurance companies, hospitals, labs, employers, government agencies and representatives as necessary.
Maintains a professional standard of conduct projecting a positive image of the agency at all times.
Complies with risk management practices.
Maintains confidentiality of patient/staff information.