Clinical Scheduler

Think Aksarben • Omaha, NE

16h

About The Position

The Clinical Scheduler will be responsible for handling a high volume of inbound and outbound patient calls for the purpose of scheduling appointments, triaging patients symptoms/issues and routing calls and cases to providers appropriately and in a timely fashion. Hours : 8:30 a.m.-5:00 p.m. Days : Monday-Friday No weekends or holidays. Potential to work from home after 6 months.

Requirements

• Knowledge of medical insurance and insurance companies.
• Skill at communicating in a professional manner, both verbally and in writing.
• Skill in using a computer and a variety of software, including Electronic Health Records (EHR) software, Word, Excel, Access, and Outlook.
• Skill in attention to detail and accuracy.
• Ability to communicate effectively and deliver excellent customer service.
• Ability to work independently and in a team environment.
• Ability to be patient in tense situations
• Ability to be a good representative of Think.
• School diploma or GED equivalent required.
• Minimum of one (1) year of experience with medical scheduling, preferably in a high-volume environment.
• Minimum of one (1) year of experience with electronic health records, preferably with Allscripts.

Responsibilities

• Answer inbound calls and place outbound calls to complete appointment scheduling for patients, following physician-specific criteria, based on appointment type and patient needs.
• Triage patient symptoms, questions, and concerns to schedule an appointment or escalate to a triage nurse, if necessary.
• Complete patient registration in Allscripts.
• Triage and route patient messages to appropriate staff members clinic wide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED