Clinical Responder - Cincinnati, OH

NFH • Cincinnati, OH

4d • Onsite

About The Position

At Network for Hope (NFH), we are dedicated to saving and enhancing lives through organ, tissue, and eye donation. As a Clinical Responder, you will play a critical role in ensuring that all eligible organ referrals receive timely evaluation and follow-up. You will conduct onsite assessments of potential donors, collaborate with healthcare teams, and facilitate communication to support the donation process. This position requires clinical expertise, strong decision-making skills, and the ability to work in high-pressure situations while maintaining professionalism and compassion.

Requirements

• Some post-secondary education is required. An associate degree in allied or health science or equivalent experience preferred.
• Two years of experience in a medical/critical care field or OPO required.
• Competence in electronic medical records (EMR) is required. This role is highly dependent on technology and necessitates experience with computer-based documentation, Microsoft systems, and medical charting and terminology.
• The ability to communicate effectively and professionally, as well as provide exemplary customer service is required.

Nice To Haves

• Experience as Medical Technologist, Nursing Assistant, Unit Secretary or similar, EMT, Paramedic, or RRT preferred.

Responsibilities

• Completes timely onsite response to the donation service area hospitals for viable organ referrals, understanding the presence is vital to NFH's mission.
• Conducts chart reviews and determines medical suitability for donation in conjunction with other clinical personnel.
• Collaborates with the healthcare team to develop a plan for referral management from initial referral through declaration of death or DCD evaluation.
• Informs hospital staff on progression of referral process.
• Understands and accurately maintains proper donor information and charting documentation during the referral assessment process to maintain organizational records.
• Aids with process complaints/concerns and other customer service issues effectively and assists in corrective actions concerning errors, accidents and/or complain.
• Consults with designated organ administrator on call (AOC), Family Support Liaison (FSL) staff as needed in a timely manner.
• Acts with integrity, professionalism, and confidentiality.
• Builds relationships with stakeholders and delivers customer service with the highest level of excellence to all individuals within and outside of NFH during routine as well as stressful situations
• Promotes organ and tissue donation and a positive image of NFH.

Benefits

• Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm.
• We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree