Clinical Quality Improvement Specialist, Ariadne Labs

Mass General Brigham•Somerville, MA

4d•Hybrid

About The Position

Ariadne Labs is a joint center for health systems innovation at Brigham and Women’s Hospital and the Harvard T. H. Chan School of Public Health. Our goal is to drive scalable solutions for better care at critical moments in people’s lives everywhere. Better care means better health outcomes, lower costs, and more actual caring. Critical means solving health systems failures that have major impact, typically touching people by the millions. The Clinical Quality Improvement Specialist will be part of the Implementation Platform at Ariadne Labs to provide support in designing, testing, and delivering effective quality improvement solutions and implementation plans, in accordance with project goals, to meet the needs of end users. The ideal candidate will have a strong experience in advising and guiding teams on the use of implementation and improvement science in a variety of clinical contexts, with particular interest in innovative care delivery models that bring hospital-level care to patients in the comfort of their own homes and communities particularly in rural and underserved areas. We are looking for individuals who embrace complex challenges and bring creativity and energy to solving them.

Requirements

BA/BS required; Bachelor of Science in Nursing or Bachelor of Social Work is strongly preferred
Current licensure to practice in Massachusetts as a Registered Nurse or Social Worker is strongly preferred
Minimum 5 years of direct experience working in the field of implementation and/or quality improvement is strongly preferred
Minimum 5 years of direct experience working in in the field of nursing, social work, or a related clinical area is preferred
Strong ability to gather, synthesize and translate stakeholders’ needs and provide recommendations
Strong communication skills, including technical writing, public speaking, small and large group facilitation and training
Experience working with a variety of stakeholders, including clinicians
Experience leading/facilitating complex quality improvement initiatives in the healthcare setting including QI collaboratives
Experience with managing concurrent implementation efforts with multiple teams
Detailed-focused and managing towards aggressive timelines. Able to maneuver through complex political situations to achieve desired outcomes
Strong negotiation, decision making, and delegation skills
Ability to travel as needed, both domestically and internationally (up to 20%)
The ability to establish and maintain meaningful relationships with a diverse group of professionals
Strong planning, problem solving and analytical skills
Understanding of the principles of quality improvement and performance measurement
Proficiency in Microsoft Teams, Word, Excel, and PowerPoint; Familiarity with Google Drive is strongly preferred
Proficiency in Spanish or other languages preferred
Experience in Quality Improvement, preferably in a healthcare setting 2-3 years required. 5 yrs of experience strongly preferred.

Responsibilities

Lead internal and external teams on the use of integrating implementation and improvement science methodology as projects move from design to spread
Manage relationships with external quality teams in their implementation efforts using knowledge in behavior change, model for improvement, and/or change management via coaching calls, webinars, one-on-one advising, implementation trainings, and other remote methods
Represent and elevate the nursing, social work, and/or clinical perspective within Ariadne Labs in developing equitable implementation tools and plans and fostering different perspectives
Frontline clinical and process experience in order to represent all stakeholders in our work, including patients and families.
Drive project design and learning to co-develop clear project goals that are visible and are then applied to the development of toolkits and implementation guides that can be adapted and customized for all projects
Co-design and improve program activities, including modifying program structures, creating curricula, designing and facilitating trainings, developing agendas and testing new approaches to meet desired goals.
Develop materials, case studies, blogs, training curriculum, webinar content and any other needed materials to support implementation and dissemination activities
Synthesize lessons learned at Ariadne Labs in implementation, coaching, adaptation, and adoption of interventions among end users in order to improve the interventions and increase Ariadne Labs’ ability to affect change and increase uptake of proven interventions
Contribute to grant writing, proposal development, scientific writing, and impact assessment to promote the work of the Implementation Platform.
Foster curiosity to enhance and build knowledge on quality theory and Improvement Science, and be able to apply in all aspects of our work internally and externally.