Clinical Quality and Data Coordinator

Open Door Health Services•Muncie, IN

10d•Onsite

About The Position

Clinical Quality and Data Coordinator The Clinical Quality and Data Coordinator supports data-driven decision-making and quality improvement across the organization. Working under the direction of the Director of Transformation and Quality, you will assist with quality programming, timely, accurate quality reporting, and contribute to the success of clinical quality efforts. You will collaborate with the Chief Clinical Officer/VP of Operations and leaders to assist in optimization of electronic health record use to improve health outcomes, improve patient satisfaction, and maintain regulatory compliance while upholding Open Door’s Mission, Vision and Values. Responsibilities (How this position enhances our Mission, Vision, and Values) This position will work in office at our administrative building, downtown Muncie, Indiana.

Requirements

Strong data literacy with proficiency in Excel and familiarity with EMRs
Effective communicator with ability to coordinate cross-functional projects and build stakeholder relationships.
Knowledge of medical equipment and instruments to administer patient care, i.e. blood pressure device, thermometer, centrifuge, autoclave, etc.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Skill in identifying problems and recommending solutions.
Skill in preparing and maintaining department quality assurance and quality control standards.
Skill in preparing and maintaining records, charting, and writing reports.
Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
Ability to react calmly and effectively in emergency situations.
Skill in written and oral communications.
Ability to prioritize work assignments, work independently, and perform duties efficiently with minimal supervision.
Understanding of individual’s socio-economic status and life-style with respect for individual differences.
High school diploma or equivalent.
Must have at least 1 year work experience in health care in clinic/office.
BLS Certification- obtained upon hire
Requires standing, walking or sitting for long periods of time.
Occasional bending or stretching.
Ability to use a computer, keyboard, and mouse for extended period of time.
Ability to move around the office to access files, office equipment, and other work-related material.
Ability to lift and carry objects up to 5 pounds, such as equipment and boxes of office supplies.
Ability to travel between local offices.
Requires the ability to work in stressful situations.
Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
Typical office environment with moderate noise levels.
While this position is based in an administrative office, our health centers come with occasional exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.

Nice To Haves

Prefer graduation from an accredited medical assistant program or
Prefer bachelor’s degree in science or health care.
Prefer to have at least 2 years in a Quality or data related role in a health care office
Prefer experience with Athena and Azara

Responsibilities

Creates, maintains, validates, and updates efficiency and quality reports to support clinical and operational performance
Monitors incentive plan and provides accurate data to finance team
Facilitates monthly quality meeting in conjunction with the Director of Transformation and Quality including but not limited to preparing data and materials, reviewing trends and outliers, taking meeting minutes, setting department goals
Assists in APO monitoring, troubleshooting errors including but not limited to Care Message, Feedtrail, Azara, and Phreesia
Oversee TCM scheduling, follow up calls, coordinate with appropriate teams, and assist when needed
Collaborates closely with Clinical/Operations/IS teams to identify targeted quality metrics and assists with performance improvement initiatives aimed at improving outcomes and patient satisfaction, reducing cost, and enhancing efficiency.
Partners with community stakeholders to establish inter-organizational pathways for patients to access ODHS clinical services
Coordinates with management of other department leaders in developing, preparing, and evaluating, and improving quality programs and activities of ODHS.
Participates in Patient-Centered Medical Home and Quality Improvement Initiatives through data collection, health outcomes reporting and clinical audits.
Collaborates with Managed Care Organizations to ensure patients assigned to and empaneled under ODHS providers are receiving needed care and services, with the goal of reducing risk and enhancing cost effectiveness.
Works with Managed Care Organizations to review, upload, and validate care gap closures
Participates in professional development activities and maintains professional affiliations.
Attends required meetings and in-services and participates on committees as requested.
Performs all other duties as assigned.