Clinical Psychosocial Care Manager

Los Angeles LGBT Center•Los Angeles, CA

About The Position

Under the direct supervision of the Senior Manager of Psychosocial Case Management Services, the Clinical Psychosocial Care Manager will be responsible for providing psychosocial care management and integrated behavioral health services to Health Services clients. The primary focus of the Clinical Psychosocial Care Manager is to develop, implement, track, and supervise components of the integrated behavioral health care plan. The Clinical Psychosocial Care Manager will work with the Primary Care, Women’s Health, Transgender Health Program, and HIV teams to provide a multidisciplinary, integrated approach to care and wellness.

Requirements

Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
A passion for the Center’s work and its mission to make the world a better place for LGBTQ people.
Master’s Degree in Social Work, and licensed as a LCSW in California required.
Current AHA CPR certification.
Minimum 1 year post licensure experience, and 3 years preferred providing direct client services in a healthcare setting, Trans Health experience a plus.
Demonstrates knowledge of effects of psychosocial needs, trauma history, and cognitive/behavioral/motivational functioning on health-related behavior and exhibits ability to intervene appropriately and effectively.
Comprehensive knowledge of community resources and public and private benefits programs.
Excellent verbal and written communication skills, including strong organizational, detail, and interpersonal skills.
Excellent Computer skills and knowledge of Microsoft Office, word processing, Electronic Health Records, and other software systems.
Ability to be self-motivated and dedicated to initiating and completing complex tasks.
Ability to handle multiple tasks, be detailed oriented, and maintain strict confidentiality of medical information.
Able to work well independently with minimum supervision.
Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

Nice To Haves

Bilingual skills, a plus (English/Spanish fluency preferred).

Responsibilities

Utilize training and experience to conduct comprehensive clinical psychosocial assessments including history of trauma, attachment styles, substance abuse, cognitive functioning, and activities of daily living.
Develop comprehensive treatment plans for clients, including diagnosis, measurable treatment goals, and detailed discharge and referral plans.
Provide brief behavioral health interventions to meet clients’ health goals, including motivational interviewing, crisis assessment and intervention, suicide risk assessment and intervention.
In collaboration with medical social workers, oversee all psychosocial aspects of clients’ treatment.
Provide consultation utilizing mental health expertise on multi-disciplinary treatment teams.
Utilize training in motivational and behavioral interventions to provide support and guidance in the implementation of treatment plans which may include health-related behavior, housing, benefits, transportation, food/groceries, and other social services as needed.
Independently identify patient needs, strengths, and readiness to change.
Streamline care to improve patients’ access to services including medical, mental health, and substance abuse programs.
Promote linkage to and retention in medical, mental health, and substance abuse treatment.
Identify and address barriers to treatment adherence and risk reduction to help improve health outcomes.
Conduct on-going assessment of client eligibility for public health programs and other sources of funding.
Conduct follow-up activities to ensure clients receive appropriate support for referred services and on-going needs.
Act as liaison between clients and Los Angeles LGBT Center’s (Center) services/programs and other community agencies/programs.
Coordinate necessary documents for public and private assistance programs in collaboration with Medical Social Workers.
Research and develop resources for case management clients.
Collaborate with medical social workers to coordinate the transportation needs for clients.
Provide referral and linkage to partner services, e.g., domestic violence, medical services, HIV testing.
Make appropriate referrals to ancillary team members, i.e., Housing Case Management Staff, Nutritionist, Pharmacist, etc.
Consult with staff on service coordination and service plans for clients.
Maintain complete and accurate files documenting all care and services provided in the client’s health record and all other required documentation methods.
Interact in a professional manner with health services staff and patients.
Exercise appropriate judgment and decision-making skills.
Use standard office machinery including personal computers and printers in performance of duties.
Assist in data auditing tasks, prepare reports as required, and submit in a timely manner.
Participate in staff meetings, agency meetings, planning meetings, and other meetings as needed.
Comply with requirements of OSHA, HIPAA, and other applicable regulations.
Other duties as assigned.