Clinical Programs Pharmacy Technician

Humana

1d • $40,000 - $52,300 • Remote

About The Position

Become a part of our caring community and help us put health first As a Rx Clinical Programs Pharmacy Technician Representative 2 you will support Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. As a Rx Clinical Programs Pharmacy Technician Representative 2 you will perform varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. In this role as a Rx Clinical Programs Pharmacy Technician Representative 2 you will assist in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, helps drive health awareness with patients through Rx Education and targeted quarterly campaigns. Assists Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. In this role, you will: Make outbound and take inbound calls Communicate with Humana members Collect medication history information Prepare members for a comprehensive medication review Use your skills to make an impact PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT) Earn a $1,500 hiring sign on bonus! (50% payable at hire and 50% payable at 180 days; you must be employed until that date to be eligible to receive the payment!) Applicable to external candidates only

Requirements

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification
• High School Diploma or equivalent
• Excellent communication skills both written and verbal
• Applied knowledge of insurance processing, customer service or call center processes and practices
• High speed hardwired internet and phone, minimum speed 20Mbps
• Must have a designated work area with a door that locks
• Schedule: Must have the flexibility to work any hours between 8:00am-7:00pm EST and holidays/weekends and overtime as needed.
• You must be on time, dressed appropriately, with your camera ON during 2+ weeks of training and for other meetings required by leadership.
• Attendance is vital for success, time off during your 180-day appraisal period is not permitted.
• Exception: Should a Humana-observed holiday occur during training or within the 180-day appraisal period, you will have the holiday off (paid).

Nice To Haves

• Associate's degree or equivalent work experience
• Experience in mail order and/or retail pharmacy setting
• Ability to speak both English and Spanish fluently
• Previous call center experience in a pharmacy setting
• Strong communication and telephonic skills
• Ability to solve problems and encourage others in collaborative problem solving
• Self-directed, but also able to work well in a group
• A positive, proactive attitude, energetic, highly motivated and a self-starter
• Work ethic that is focused, accurate and highly productive

Responsibilities

• Make outbound and take inbound calls
• Communicate with Humana members
• Collect medication history information
• Prepare members for a comprehensive medication review

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED